Operations Team Leader CT

 

The Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. 

 

·        Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner

·        Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers

·        Managing employees, ensuring work is handled efficiently and effectively

·        Provides performance feedback and coaching on a regular basis to each team member

·        Ensures employees have appropriate training and other resources to perform their jobs

·        Create and maintain a high-quality work environment

·        Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs

·        Works as a member/leader of special or ongoing projects that are important to area/process improvement

·        Uses appropriate judgment in upward communication regarding department or employee concerns

·        Assist with documentation, and training of DocuSign program

·        Assist in developing and preparing operational plans and reports on project status

·        Promote adherence to and upholds the company’s mission and values

·        Other duties as assigned

 

 

High School Diploma or GED required

Associate degree preferred

 

 

·        At least 2 years of related experience

·        Excellent written and oral communication skills

·        Extensive experience in working on complex projects with Critical thinking and problem solving

·        Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

·        Demonstrate the ability to balance work pressure with time management skills

·        Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

·        Experience in working, initiating and maintaining highly effective team

·        Competent in the use of Microsoft programs and the Internet

 

 

Work is performed in a typical office setting or from a home office