Operations Team Lead

JOB SUMMARY: Provide assistance to new customers and established clients.  Provide a variety of client savings, checking and credit account transactions.  Responsible for the efficient operation of the teller duties and compliance with federal and state regulations as well as Bank policies and procedures.

JOB SPECIFICATIONS:

• Education: High school graduate or equivalent
• Experience:  2 years experience as a Teller 

SKILLS:

• Demonstrated knowledge of Business English
• Demonstrated competency in, and knowledge of, all branch banking operations
• Demonstrated competency in vault operations and procedures
• Demonstrated competency in cash control procedures
• Demonstrated knowledge of financial institution operations, policies, procedures and regulations
• Demonstrated ability to interpret bank policies and procedures to clients
• Demonstrated willingness to assume responsibility
• Demonstrated ability to lead, supervise, and train department staff
• Demonstrated ability to be detail oriented with good problem solving skills
• Demonstrated competency in written communication and presentation skills
• Demonstrated competency in providing exemplary client service in a professional manner
• Demonstrated ability to deal with clients under circumstances requiring tact and diplomacy
• Demonstrated ability to tolerate high levels of stress
• Demonstrated competency in basic mathematical skills such as calculating interest and percentages
• Demonstrated ability to use photocopying equipment
• Demonstrated ability to lift bags of coins up to 30 pounds

ESSENTIAL FUNCTIONS:

• Supervision of operational staff
• Uses software applications as required by specific job functions
• Balances cash and ATMs, cash shipments and orders cash
• Uses procedures and forms relating to the activities of the assigned work unit
• Provides efficient and courteous client services, cross-marketing products and services to generate new business when appropriate
• Maintains knowledge of deposit and non-deposit services and products 
• Acts as a backup to open and maintain accounts offered by the Bank by identifying client needs
• Acts as a backup to prepare and maintain account paperwork including signature cards, check orders, transfers and service charges
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into the computer records
• Cashes checks and processes withdrawals; pays out money after verification of signature and client balances
• Relates complete account information to clients in a timely manner
• Makes decisions when processing Non-Sufficient Funds
• Approves deposits and checks cashed over teller limits

• Researches teller outages and performs adjustments
• Counts, checks and packages coins and currency
• Promotes and explains other Bank services such as residential loans, IRAs, certificates of deposit, safe deposit boxes, and cashier’s checks

• Receives mortgage, consumer loan and other payments and ensures the payments match balances due
• Makes credit card advances
• Researches debit card transaction questions through DCI
• Processes wire transfer
• Sells cashier’s checks
• Balances cash drawer at the end of the shift and compares totaled amounts to        computer-generated proof sheet.        Reports any discrepancies as necessary.
• Prepares change order for commercial clients
• Assists clients to reconcile checkbook
• Assists in training tellers on all aspects of branch operations
• Ensures the teller stations are properly stocked with forms, supplies, etc.
• Assists with audits
• Reports malfunctions of teller terminals and other equipment
• Becomes knowledgeable of compliance issues