Operations & Systems Coordinator (BMLR)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities

• Client Communication: Respond to all inquiries within 24 hours via phone, email, or SMS; manage bookings and proactive updates.
  
• Job Scheduling: Plan technician schedules, optimize travel times, and coordinate tasks.
  
• System Migration & Setup: Support the migration from Servicemate to Tradify and help set up templates for quotes, invoices, and job cards.
  
• Process Optimization: Create and maintain Standard Operating Procedures (SOPs), training materials, and screen recordings.
  
• Compliance & Documentation: Maintain accurate job records, timesheets, project notes, and compliance documents.
  
• Automation & Tools: Assist with using tools like Google Workspace, Trello/Asana, and AI automation for reporting and task management.
  
• Team Support: Work closely with directors and admin staff to build scalable systems as the business grows.
  

Requirements

• Experience with construction or job management software (Tradify preferred).
  
• Strong organizational skills and attention to detail.
  
• Proficiency with Google Workspace (Gmail, Drive, Chat).
  
• Ability to create SOPs, training videos, and documentation.
  
• Excellent communication skills for managing client interactions.
  
• Experience with system migrations and workflow optimization.
  
• Familiarity with project management tools (Trello, Asana, ClickUp) is a plus.
  
• Bonus: Knowledge of construction industry workflows and compliance.
  

Independent Contractor Perks

• HMO Coverage in eligible locations
  
• Permanent work from home
  
• Immediate hiring