Operations System Administrator

We Go Beyond:

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality, traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more inclusive environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

Job Responsibilities

• Providing first-line support and are subject matter experts for operational problems across all departments
• Processing and documentation of support requests
• Identifying, understanding and explaining the impact of new processes and/or changes to existing processes on product quality and customer satisfaction
• Identify and research back end related bugs. Work closely with the appropriate Development team to discover root cause
• Fix data related bugs/issues via database or application updates
• Preparation of communications on bugs/issues and projects as needed
• Ensuring successful development and implementation of new business processes
• Providing functional direction, technical direction, and support to multiple internal departments such as: Partner Care, Marketing, Merchandising, and Product Care.

• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.

Job Requirements

• Advanced knowledge of Overstock’s internal applications and databases
• Minimum 2 years of experience working in an operational support role
• E-commerce industry experience
• Ability to communicate technical concepts to technical and non-technical audiences
• An excellent understanding of relational database systems
• Proficiency with data management and integrity principles
• Intermediate-level knowledge of Structured Query Language (SQL)
• Advanced-level knowledge of Microsoft Excel
• Ability to manage time effectively, prioritize duties, and meet deadlines
• Superb attention to quality, detail, and organization
• Ability to troubleshoot and apply problem-solving skills in an organized manner
• Polished oral and written communication skills
• Basic knowledge of other programming languages is helpful (HTML, Perl, Java)

Skills

• SQL Clients – PLSQL, Oracle SQL Developer, Teradata
• Flowchart/Diagram Software – Visio
• Issue Tracking Systems – Jira, Rightnow
• Subversion Clients – TortoiseSVN
• SSH/Telnet Clients - PuTTY
• Command Line Interfaces
• Data analytics - splunk
• Overstock Internal Apps – EDI Manager, Supplier Oasis, Partner Connect, Mass Upload Tool, Product Maintenance, Offer Tool, CSapp, SOFS Admin Tool, Media Approval Application, New Item Creation, and more
• Experience hiring and leading diverse teams

Education

​Bachelor’s Degree​ in technical field or equivalent experience

Physical Requirements

Equal Employment OpportunityIt is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law. 

Who We Are:

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer:  

• 401k (6% match)

• Flexible Schedules

• Tuition Reimbursement, Leadership Development Program, & Mentorship Program

• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)

• And More…

*Benefits vary based on position, tenure, location, and employee election

Physical Requirements:

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportun