Operations Support Lead

Description

Position Description:  

Seize your opportunity to make a personal impact as a Operations Support Lead. Zen is your place to make meaningful contributions to challenging projects and grow a rewarding career. As a Operations Support Lead you will be you will be responsible for ensuring the security of our client’s Enterprise Security and Infrastructure Operations Center. This position is a key member of our client delivery requiring a leader responsible for an incidence response team and managing SLA requirements on trouble tickets. 

**Contingent upon contract award. 

Responsibilities:  

As an Operations Support Lead, you’ll be Zen’s lead and expert communicating effectively with government personnel, maintaining appropriate contractor management interface with OCIO leadership and TPOCs. You be responsible for provide exceptional customer support and leadership within our combined NOC/SOC department. This pivotal role involves phone and possibly in-person support to users across a range of cybersecurity and network related issues. As the first point of contact the Operations Lead ensures the smooth operation of our technological services.  

Requirements

• Experience: 5+ years of experience performing functions and responsibilities as Project leader for large organizations, preferably federal. 
• Education: Bachelors of Science in an Information Technology or Cybersecurity field preferred. In lieu of Bachelors of Science degree relevant years of experience equivalent accepted. 
• Certification: Active/Good standing professional certification(s) in GIAC Certified Incident Handler (GCIH)?or HDI Customer Service Representative (HDI-CSR). 
• Demonstrable history of successfully leading an incident response team in and enterprise environment. Strong technical understanding of Office 365 and Windows Server.  
• Experience with operational toolsets that include but not limited to; Azure Security Center, ForeScout, Microsoft Defender Products, Microsoft Sentinel, RSA Archer, Forcepoint, Gigamon, Splunk, Tenable Nessus, Palo Alto, Azure Active Directory, Cisco routers and switches, Cisco ASA and NGFW platforms, Cisco ISE, Akamai, F5. 
• Experience with all relevant OMB Memorandums, NIST Special Publications, FITARA and standard best practice and federal guidance related to cybersecurity and infrastructure compliance. 
• Strong ability to follow policy and procedures, analytical, and problem-solving skills. 
• Define and track success measures to ensure alignment with intended outcomes. 
• US Citizenship Required. 

 Zen Strategics is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need reasonable accommodation to search for a job opening or to submit an online application, please email?accommodations@zenstrategics.com. Only messages left for this purpose will be returned.?