Operations Supervisor - Field Services

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

The Operations Supervisor – Field Services is responsible for managing the day-to-day operational performance of a railcar repair operations. The position is accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed. In addition to the financial responsibility, this position will ensure safety; quality and environmental responsibilities are realized. This role is responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives.

As a Field Service Specialist, Here's What You'll Do:

Responsibilities

• Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement.
• Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
• Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules.
• Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
• Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met.
• Perform in-process quality inspections.
• Communicate location performance to site personnel to ensure consistent and efficient production flow.
• Utilize technical experience, expertise, and problem- solving abilities to achieve and maintain a quality repair.
• Maintain an efficient work force by training, counselling, and motivating staff.
• Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis.
• Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company. If appropriate, initiate corrective action when necessary.
• Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination.
• This position interacts and coordinates with all other positions within the repair facility.
• Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping with safety, quality, productivity, cost, and economic earnings.
• Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management.
• Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
• Coordinates repair activities to meet the quality requirements of customers, CFRS and all regulatory agencies.
• Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.
• Participates with bids and quotes for railc