Operations Student Manager

Title: Operations Student Manager
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is the largest student employer at Illinois State University. We provide the campus community and guests with high-quality and professional event services and dining experiences in a variety of settings dedicated to enhancing the campus experience in a diverse community.

The Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food, and superior service, by trained and caring student and professional staff. It is our philosophy to recruit, inspire, and retain talented team members while we foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Student Managers are responsible for interviewing, hiring, training, and maintaining our Usher and Section Supervisor staff alongside a team of managers. They organize and supervise staff for events that take place inside of Braden Auditorium and the Bone Student Center.

At an event, Student Managers will secure entrances/exits, conduct bag checks, scan and verify ID's, circulate among visitors and patrons to secure order, operate detecting devices and also enforce building polices, as task which entails frequent interaction with the public. Many events require flexible weekend hours that extend late into the evening.

Key Responsibilities may include:

- Provide exceptional customer service, offering relevant information, directions, resource materials, and other assistance as needed in a respectful, courteous, and professional manner.
- Set up meeting/event rooms according to the daily operations setup worksheet and/or as directed by supervisor/ Operations Managers.
- Ensure that rooms are clean, open, properly equipped at least 15 minutes prior to start time and rooms are secured no more than 15 minutes after meetings end.
- Check out/return Operations Staff radio and keys to/from key box.
- Monitors radio communications and uses radio to relay customer requests and communicate to students or other Operations Staff members and Supervisors.
- Monitor activity throughout the building and surrounding areas; enforce building/University guidelines (no smoking; shoes & shirts; no animals, face coverings, etc.) as needed. Report problems to appropriate staff person and/or Operations Staff as needed.
- Assist with special tasks such as equipment inventory, furniture moving, delivery load in/out, etc. as assigned.
- Locking and unlocking the external doors to the building and the event rooms.
- Setting up and tearing down rooms for events.
- Leading and training the team of student bussers in our department.
- Ensuring the cleanliness of the building and guest areas.
- Handling unforeseen customer needs, like changes in setup and equipment.
- Adding or removing equipment and services to an event by coordinating catering, production staff and operations teams.
- Setting up Operations events outside the BSC, like the homecoming parade booth, speeches, and press conferences.
- Maintaining and changing the temperature of the building using Insight software.
- Maintaining neat and organized storage areas to house our equipment.
- Finding and removing broken and dirty equipment from our stock.
- Communicating changes in guest needs to supervisors in the Operations and Events and Scheduling departments.
- Handling random requests and tasks on the behalf of supervisors when they are not present .
- Accommodating the requests of other departments in the BSC to help them complete their tasks.
- Answering questions about the building, events and problems that no one else is able to.
- Contacting repair, maintenance, and grounds workers in times of need.
- Contacting the ISU police, Normal police, or the Normal fire department when needed.
- Report to emergency and rescue workers upon their arrival to report on the status of the building and guests.
- Continually improve operations processes by working with supervisors by giving your input.
- Manage employee scheduling for events utilizing Caterease and Humanity.
- Prepare pre-event documents and post-event reports.
- Coordinate with Production Services, Box Office, Scheduling, Operations, etc. in the preparation for and operation of BSC/Braden Auditorium events.
- Maintain and allocate event equipment and uniform clothing.
- Provide support in all customer interactions or questions which cannot be handled at the Section Supervisor or Usher level; enforcing BSC/Braden polices when necessary.
- Schedules and oversees