Operations Specialist

Position: Operations Specialist

Reports to: Operations Manager

Compensation*: Competitive starting salary $70,200 - $87,000 commensurate with skills and experience, Full Pay Range: $70,200 - $103,800 *Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications in the pay equity assessment to determine equitable salary placement. Candidates should expect compensation offers within the starting compensation range. The full pay range is included to show the earnings potential for this position with sustained high performance.  

Employment Classification: Full Time, Exempt

Anticipated Start Date: Position is open until filled, Targeting a start date in early May

Office Location: Portland Metro Area, Oregon, USA

Application Deadline: April 10, 2025

BACKGROUND

About Energy Trust of Oregon

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon.

Our Vision

Clean, affordable energy for everyone.

Our Commitment to Diversity

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location

Energy Trust provides for a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington. This position is expected to report to the Portland office quarterly at a minimum for all staff and other in-person meetings.

What We’re Looking For:

The Operations Team plays a vital role within the broader Energy Programs division, providing essential support for the scoping, implementation, and delivery of program. The team manages project and payment processing across multiple programs while driving best practices and consistency for cross-program processes and operations.

As an Operations Specialist, you will help identify and implement business processes that enhance  the efficiency and effectiveness of program operations. You will collaborate with internal and external stakeholders to assess, implement, and drive adoption of operational improvements related to program design, systems, and business processes. Your focus will be on understanding the impact on end-users, developing strategies to increase awareness, facilitating smooth adoption, and mitigating potential risks.

You will provide operational support in the scoping, development and launch of new programs and initiatives, as well as contribute to training efforts for program support staff.

As a member of the Operations Team, you will serve as the primary liaison to the Renewable Energy Programs team, ensuring seamless collaboration between operations and program staff. In this capacity, you will help evolve existing programs and integrate new state and federal grant funded initiatives, making solar energy more affordable and accessible for communities.

The Operations Specialist serves as an integral part of the Operations Support Team and, as such, may be called upon to perform other duties on behalf of the organization in addition to those detailed here.

This individual reports to the Operations Manager.

What You’ll Do:

• Identify, support and implement changes to systems or business processes that improve the efficiency and effectiveness of program operations.
• Provide input on the business requirements and implementation of new software, ensuring users’ needs are met and resulting process workflows are efficient
• Provide support to program staff, other internal staff and external staff by providing information and feedback on operational best practices in the delivery of programs, communication and outreach efforts, and cross functional