Operations Site Reliability Engineer

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Job Description:

Primary responsibilities include: 

·        Form part of a critical operations function that is responsible for the monitoring, availability and performance of production services.

·        Respond to stakeholder requests within agreed timescales or SLO

·        Drive automation to reduce failures, manual tasks and therefore improving overall application performance and availability.

·        Perform systems administration activities to ensure the smooth operation of applications across multiple platforms

·        Coordinate and communicate with impacted stakeholders as per incident management process.

·        Demonstrate ownership of events and incidents through to restoration

·        Perform daily shift handovers to peers and management across multiple geographies.

·        Support maintenance activities which impact production applications.  

·        Support critical systems that handle sensitive and proprietary data

·        Create, maintain and update work instructions for troubleshooting and supporting applications.

·        Contribute to the planning of application/infrastructure releases and configuration changes

·        Provide input to administering and maintaining all production environments

·        Patch and upgrade existing applications

·        Provide feedback and coaching to upstream teams (both internal and vendors) to reduce escalations and to continually improve overall experience for customers. 

Professional Experience Required

• A Bachelor's degree in Systems Engineering, Computer Science or related fields with related experience preferred

• 5+ years of experience administering Linux systems

• Strong hands-on experience of variants of Linux

• 2+ years Operational experience of working with Amazon Web Services or Google Cloud Platform

• Experience of working with an automation platform to automate repetitive actions that reduce manual effort

• Familiarity with deployment tools such as Ansible Tower and Jenkins

• Experience in carrying out large deployments to global infrastructure

• Proficient with orchestration/configuration tools such as Ansible and Terraform

• Strong working knowledge of networking, packet tracing, understanding latency and throughput in order to pinpoint or resolve application issues.

• Thorough knowledge of HTTP(S), SMTP, TLS/SSL, DNS, LDAP, Kubernetes and Docker containers

• Experience of system/application administration in a distributed, customer-facing, high-availability and large-scale environments

• Experienced and confident in at least one scripting language such as Perl, shell, Ruby or Python.

• Experience of tuning and optimizing monitoring systems

Personal Experience Required

• A strong team player with the ability to grasp new technologies, adapt to change in methodologies, with a focus on delivery 

• Extensive troubleshooting and problem-solving skills with respect to application technologies

• Ability to remain calm and work well under pressure 

• A keen interest and desire to work within the security arena 

• Ability to communicate effectively at all levels up to senior management. 

This role will need to participate in weekends and holidays on-call support as and when required.

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $91,000 - $146,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.