Operations Senior Manager- Energy Programs

Operations Senior Manager- Energy Programs 
Location: Atlanta, GA

Ready to make a difference?
A key objective of the leadership team is to elevate the business processes, controls, and automation across all ICF-managed utility programs, standardize them to the extent practicable, and create a culture of proactive risk management and continuous improvement. Reporting to the Energy Program Operations Lead, the Energy Program Operations Senior Manager will be a key contributor to this strategic effort with a focus on using advanced analytics and process automation to drive efficiencies and improvements. 

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Creating dashboards and/or reports for monthly and quarterly progress reviews with UPS leadership 
• Researching, developing and deploying tools to identify and mitigate program risks 
• Evaluating the design, operating effectiveness and continuous improvement of business processes and controls 
• Identifying improvement opportunities and collaboratively defining future state processes with applicable teams 
• Working with the IT Team and/or others to define, test, and implement automation requirements 
• Creating and maintaining process documentation, including manuals, policies, flowcharts, and other job aids 
• Coordinating with regional Program Operations managers and analysts to ensure adherence to protocols and support new initiatives 
• Assisting Program Managers in managing relations with vendors and/or partner organizations 
• Managing and coaching team members  
• Supporting program start-ups, relaunches, and expansions to drive consistency in program designs and operations and alignment with best practices from audit findings, IT/AI developments, etc. 
• Working with IT, Reporting and Analytics, and Program Management teams to identify opportunities for and utilize machine learning to drive efficiency and reduce risk in our business 
• Ability to travel quarterly to team/client sites (continental US travel only) 

What we need you to have (minimum qualifications): 

• Bachelor’s degree in, Business, or related field (or applicants can substitute one year of related experience for one year of education)
• 7+ years of experience in operations, continuous improvement, or similar field 
• 2+ years of experience in data analysis and process automation 

What we would like you to have:

• A passion for strategic program operations to facilitate growth at division, portfolio, and team levels 
• Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets 
• Advanced analytical skills and experience with Power BI (or similar data visualization tool) 
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate. 
• Certifications related to operational excellence (PMP, Six Sigma, etc.) 

Professional Skills: 

• Advanced MS Excel experience and skills 
• Data visualization skills 
• Strong business acumen and decision-making skills 
• Strong communications and interpersonal skills including courtesy, professionalism, and a cooperative attitude 
• Ability to work with all levels of internal staff, as well as outside clients  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA