Operations Process Manager

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Join our IT Operations team in Lehi, Utah, where we have a flexible hybrid work model.

Working as an Operations Process Manager at Verisk means:

• Being part of and contributing to a large, dynamic, and innovative community
• Working with cutting-edge technology, and continuously developing new skills and capabilities
• Focusing on our customers, their success, and the desire to serve them.
• Being responsible and assuming accountability for everything you touch
• Actively participating in a world-class leadership team to promote teamwork and innovation
• Participating in our 24x7 technical operations, monitoring, and response program for a large and fast scaling environment

Purpose of the role:

The Operations Process Manager includes Verisk partner liaison and process management responsibilities and plays a crucial role in safeguarding the organization's digital assets and ensuring the efficient functioning of technical operations services. As the primary point of contact for external partner process coordination, the role encompasses overseeing key functions including Process Management for the following services: Major Incident Management, Problem Management, Knowledge Management, and Vulnerability Management. The position involves strategic planning, risk assessment, and active collaboration with various teams to streamline and enhance technical operations for these services. With a strong emphasis on integrating automation, the incumbent is responsible for optimizing security postures and operational efficiency across all facets of the organization's IT "operations” landscape.

Primary goals to be assured:

• Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers.
• Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement.
• Ensure the sustained performance and reliability of IT Operations and delivering services to the business by effectively executing tasks related to Process Management, including Major Incident Management, Problem Management, Knowledge Management, and Vulnerability Management within agreed-upon service levels. Utilize the Ensono Process Liaison role to facilitate seamless communication and coordination, contributing to the overall optimization of the organization's technical operations.

Specific responsibilities:

• Collaborate with stakeholders to build, manage, and support technical solutions.
• Motivate and encourage team members to provide their best work, especially when pressure is high.
• Build and maintain knowledge of new technologies that provide value to the organization. Take action to introduce the technologies through documentation, training, recommendations, or proof of concepts.
• Manage the development and execution of technical projects with an emphasis on completing projects on-time and within the established budget.
• Manage divisional budgets and timelines in support of the overall department responsibilities and business goals.
• Play a key role in defining division and team vision, goals, strategies, and objectives.
• Direct and contribute to the development of action plans that present challenging but realistic deadlines.
• Provide technical leadership across the division with an emphasis on helping to remove obstacles for the team to achieve desired results.

Success criteria:

• Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
• Positive feedback on the support received from business partners
• Positive feedback from team members and leaders of the Verisk community

Qualifications

• Ability to establish and maintain effective working relationships at all levels of the organization
• A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
• Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
• Dependable and flexible with work hours, including nights and weekends as required
• Excellent leadership, communication, and