Operations Manager

<div class="content-intro"><h3><strong>About Wheely</strong></h3> <p>Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.</p> <p>We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.</p></div><h3>About the Role</h3> <p>As an <strong>Operations Manager in Paris</strong>, you'll be a senior member of the France Operations team, reporting to the General Manager, France. You'll own the day-to-day health of the market — acquiring, retaining, and driving quality among our best-in-class chauffeurs — and help evolve the local operating model as we scale beyond Paris.</p> <p>This is an entrepreneurial, high-ownership role in a fast-moving environment, not a caretaker seat.</p> <h3>Why This Role</h3> <ul> <li><strong>High-growth business.</strong> Paris is scaling and we're actively expanding into new markets — you'll help shape how we operate as we grow.</li> <li><strong>Direct impact.</strong> Chauffeur acquisition, supply and retention — your calls move the metrics that define the market's health.</li> <li><strong>Real ownership.</strong> You'll build and lead the local ops team, processes, and operating rhythms yourself, not inherit someone else's.</li> </ul> <h3>Responsibilities</h3> <ul> <li>Own day-to-day operational execution: chauffeur supply growth and retention.</li> <li>Evolve the local operating model, turning global strategy and standards into effective execution on the ground.</li> <li>Use data to spot operational risks and opportunities, and design initiatives with clear, measurable impact.</li> <li>Lead and grow Wheely Paris's operations team, building a culture of high performance and engagement.</li> <li>Partner with product teams to shape feature development and improve operational tooling.</li> <li>Support readiness as the market expands into new areas, launching business from scratch.</li> <li>Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards.</li> <li>Ensure compliance with applicable French regulations and VTC licensing requirements.</li> </ul> <h3>Requirements</h3> <ul> <li>No single background defines success here — we wa