Operations Manager - Sky View Observatory

POSITION: Operations Manager                    DEPARTMENT: Operations     REPORTS TO: General Manager         FLSA STATUS: Exempt          

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?
Join us to make legends happen!

THE ROLE
This position reports to the General Manager. The Operations Manager will be responsible for overall management of all Operations (not limited to; including Food & Beverage, Retail, Box Office, Events).

ESSENTIAL DUTES AND RESPONSIBILITIES

• Manage and oversee monthly inventory.
• Ensure cash handling procedures are always met.
• Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns.
• Recommend and maintain preventative maintenance programs to protect the physical assets of the attraction.
• Assist in the development of programs that result in increased customer satisfaction.
• Implement and ensure accurate information entered into POS systems.
• Manage in compliance with established Legends/ASM Global’s policies and procedures.
• Perform other related duties, tasks, and responsibilities as required from time to time.
• Evaluate performance, instruct employees on policies, procedures, duties, and activities; handle disciplinary matters.
• Coordinate with the GM and Sales & Marketing Manager for revisions and updates of the catering menu regularly, reflecting culinary trends and client needs.
• Establish operational standards, guidelines, and objectives.
• Participate in the leadership team that collectively makes key strategic and operational decisions.
• Analyze and enhance cost control efforts for labor and waste management; initiate continuous improvement in all food and labor cost controls.
• Inventory Management to include weekly and monthly beverage and operating inventory tracking and working directly with the approved vendors for supply requisition and delivery schedules.
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Supervise general cleaning tasks using standard products as assigned.
• Adhere to and enforce health code standards.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Monitor and ensure cleanliness of food and beverage areas, event space and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
• Follow and enforce all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
• Lead facility efforts for compliance with OSHA, safety, and emergency policies and procedures including spearheading Safety Committee and training programs.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system on the same day that the safety incident has been reported.
• Ability to meet local, state, and federal requirements related to food safety and alcohol training.

SUPERVISO