Operations Manager, Revenue Retention

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Operations Manager will enable operational excellence through cross-functional collaboration, analytics, and solution delivery, while also championing process improvement initiatives.

Your contribution will be:  

• Operations Management: Develop and implement operational strategies to streamline processes, improve efficiency, and enhance overall performance.
• Performance Analysis: Track Objectives and Key Results (OKRs), Key Performance Indicators (KPIs) and performance metrics to assess the organization's performance, identify areas for improvement, and offer data-driven, actionable insights.
• Process Improvement: Identify opportunities for process improvement and implement best practices to enhance operational efficiency and effectiveness.
• Resource Allocation: Manage resource allocation across projects to ensure optimal utilization of talent and timely project delivery.
• Project Oversight: Provide oversight and guidance to project managers, ensuring projects are executed according to established timelines, budgets, and quality standards.
• Client Relationship Management: Collaborate with the sales and account management teams to ensure a seamless transition from sales to delivery and maintain strong relationships with clients to drive customer satisfaction and retention.
• System Administration: Oversee and manage critical systems integral to the organization, ensuring data accuracy, user access control, and system customization to optimize operational processes and support business requirements effectively.  
• Risk Management: Identify and mitigate risks associated with project delivery, resource management, and client engagements to minimize potential impacts on project outcomes and client relationships.

To be successful, we think you need:  

Education and Experience 

• Bachelor's degree in business administration, Operations Management, or related field.
• Proven 2-5 years of experience in operations management or a similar role.
• 2-5 years of experience using Salesforce.
• 2-5 years of experience using a professional services automation tool.
• Experience working with cross-functional teams and managing complex project schedules.
• Ability to work in a fast-paced, collaborative environment.
• Strong problem-solving skills and attention to detail.
• Experience with the Nintex suite of products (advantage). 

Skills and Competencies