Operations Manager, Projects

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Houston, Diplomatic Plaza Drive 

Division: Air & Sea 
Job Posting Title: Operations Manager, Projects
Time Type: Full Time

 

SUMMARY

 

GENERAL DUTIES AND RESPONSIBILITIES

 

• Manage the operations team specifically dealing with oversize freight or turnkey logistics services across large capital projects.
• Direct subject matter expertise to the team and clients, as it relates to the end-to-end global transportation of large oversize equipment.
• Develop the project managers within the team to heighten their skills in project management and effective communication.
• Drive compliance and continuous improvement across the team within the framework of our quality management system.
• Deliver DSV’s project services is a safe, timely and compliant manner to the expectations of the client and it’s stakeholders.
• On-board people with appropriate skill sets to support company goals and objectives and provide support for those people to do the same.
• Smoothly assimilate new hires into the organization and provide support for subsequent levels of management in the branch to do the same.
• Set performance goals and expectations.
• Conduct regular performance appraisals and ensure that subsequent levels of management in the branch are doing the same.
• Review staff training logs and ensure staff are up to date on all required trainings.
• Reward, recognize, and retain employees when appropriate.
• Use flash reports and monthly reports to ensure profitability.
• Manage cash flow and DSO.
• Grow revenue.
• Increase net income.
• Control expenses and maximize transportation yield. 
• Identify and remove non-value-added steps from operational processes and/or support the branches effort to do so.

 

SPECIFIC DUTIES AND RESPONSIBILITIES

 

• Acitvely promote a culture of healyh and safety and participate in safety reviews and progress meetings. 
• Draw up and deploy project operating plans for named specific projects.
• Manage the project operations team for effective outcomes according to the stages in each project life cycle.
• Ensure that good relationships with client’s group and other stakeholders is maintained.
• Provide oversight and leadership on the safe compliant delivery, end to end of specialized transport movements within the agreed KPi’s
• Ensure the Operations is following procedures according to DSV’s quality management system.
• Support procurement with scope and general requirements when tendering to sub-contractors. Existing and new projects.
• Attend daily project progress meetings when needed.
• Coordinate and manage monthly project and quarterly reviews.
• Provide leadership to the operations team through active coaching and mentoring of project personnel.
• Identify continuous improvement initiatives.
• Be willing to travel to sites within the project supply chain.
• Create and develop an enjoyable working environment, promoting free thinking hard work and mile-stone delivery.

 

PEOPLE MANAGEMENT

 

• Lead and manage diverse team through influence and persuasion, often without direct oversight.
• Collaborate closely with regional and local staff.
• Provide proper guidance and coaching to team.
• Deliver results by leveraging the skills of the right people at the right time.
• Lead resolution of difficult issues through effective negotiation tactics
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Provide input for team members’ performance reviews.
• Work well in a highly matrix-ed organization
• Work well in a global environment where client business can span multiple continents.
• Work effectively via phone, fax, email, web conference

 

QUALIFICATIONS (SKILLS, KNOWLED