Operations Manager - Miami

Application Deadline: 20 February 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: L21093100_333 SE 2nd Ave

Reporting To: Regional Manager

Compensation: $50,000 - $53,000 / year

Description

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. 

 The Operations Manager oversees all day‑to‑day functions of a Class A office building parking garage, ensuring high‑quality service delivery, operational efficiency, and compliance with building standards. This role is responsible for staff management, financial performance, tenant satisfaction, safety, and maintenance of a premium parking environment consistent with Class A property expectations.

Key Responsibilities

Operational Management

• Oversee daily garage operations including entry/exit systems, payment processes, traffic flow, and overall service standards.
• Maintain a clean, secure, and well‑organized facility aligned with Class A building requirements.
• Monitor equipment performance (gates, ticketing machines, payment kiosks, cameras) and manage repairs, upgrades, and vendor coordination.
• Implement and uphold operational policies, procedures, and service protocols.

Financial & Administrative Oversight

• Manage the garage budget, including revenue forecasting, expense control, and financial reporting.
• Monitor daily transactions and auditing procedures to ensure accuracy and prevent loss.
• Track occupancy levels, monthly parking accounts, validations, and special billing.
• Analyze financial and operational data to improve efficiency and maximize profitability.

Tenant & Customer Experience

• Serve as the primary point of contact for tenants, building management, and daily parkers.
• Address customer inquiries, resolve issues, and maintain strong relationships with building stakeholders.
• Partner with property management to support building events, visitor access, and special parking needs.
• Ensure service levels reflect the standards of a premier Class A environment.

Safety & Compliance

• Ensure compliance with building policies, municipal regulations, and industry standards.
• Conduct regular safety audits, incident reporting, and employee training.
• Implement emergency procedures and coordinate with security and property management as needed.

Skills, Knowledge and Expertise

• 3–5+ years of experience in parking operations, property management, or related facility management; Class A building experience strongly preferred.
• Strong leadership, communication, and customer service skills.
• Financial acumen, including budgeting, reporting, and revenue management.
• Familiarity with parking technologies, access control systems, and equipment maintenance.
• Ability to work independently, solve problems, and manage a fast‑paced operational environment.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance. Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones