Operations Manager

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences.    What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

The branch Operations Manager is responsible for the overall coordination and performance of the fulfillment, dispatch, and shipping departments 

 

Supervisory responsibilities 

Management and supervision of all staff assigned

 

Essential functions 

• Manage the daily operations of branch departments including fulfillment, dispatch, and shipping 
• Work with Shop Managers to forecast labor needs and timelines for equipment turns 
• Pull daily reports for equipment locations to determine overall workflow and efficiency 
• Manage daily procedures and make improvements based on workload and overall performance of branch 
• Coach and train staff regularly, always leading by example 
• Conduct daily huddles and weekly team meetings to address operational concerns and motivate staff 
• Identify areas of inefficiency and recommend ways to fix them to General manager 
• Lead team to meet goals, both in professional development and organizational processes 
• Manage and forecast future capacity needs with General Manager and plan accordingly 

Other duties 

• Understanding of and compliance with company policies
• Ability to work more than 8 hours in a shift and / or on weekends may be required.

Qualifications

Knowledge, Skills, and Abilities 

• Proven leadership skills in a time pressured environment 
• Ability to prioritize and multi-task 
• Ability to work independently with minimal supervision 
• Proven history of outstanding customer service and problem-solving abilities 
• Ability to interact with Customers on a professional level 
• Strong knowledge of audio-visual equipment, HD Camera formats, signal flow, audio and stage lighting 
• Highly detail-oriented with superior organizational skills 
• Ability to prioritize multiple projects 
• Must possess excellent interpersonal, clear verbal and written communication. Fluency in English required. 
• Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision. 
• Must have strong organizational skills and be able to prioritize work to meet deadlines.   
• Ability to maintain a calm demeanor in a stressful environment with ability to adapt positively to changes in the work setting with ease 
• Must be able to troubleshoot and execute other job functions with high attention to detail 

Competencies  

• Initiative
• Reliability
• Equity & Inclusion
• Adaptability
• Conflict Resolution
• Time Management
• Integrity

 

Physical demands 

• May be required to spend long hours standing, bending, stooping, and/or walking.
• Ability to lift, push, pull, and/or carry objects up to 75 pounds consistently with heavier weight necessary at times.
• The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
• Must be able to communicate effectively by listening and in both written and verbal forms.
• Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.

 

Travel required 

• Travel may occasionally be required to on-site systems and facilities
• Driver’s license preferred.

 

Required education and experience 

• High school diploma or equivalent education, Bachelors preferred 
• Proficient in Microsoft Outlook, Word and Excel 
• 5+ years working experience in AV/broadcast equipment rental and/or event execution capacity 
• Experience working in a Windows / MAC OS based environment 

EEO and Disclosure

PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.

This is a safety sensiti