Operations Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities

• Understand and enforce state regulations, as well as internal policies and procedures for concierge nursing and home care.

• Connect with our nursing staff to ensure an exceptional employee experience.

• Coach and guide office employees in appropriate communication and positive employee relations.

• Maintain team stability and foster a positive working environment.

• Deliver PPE and other necessary medical supplies to clinicians in the field as requested.

• Participate in the initial orientation and ongoing training of nurses, which may require occasional field training.

• Act as the primary point of contact to troubleshoot and resource assistance for staff regarding benefits, payroll, workers' compensation, and corporate Human Resources.

• Collaborate with recruiting, compliance, and staffing teams to obtain and maintain strict credential compliance from our nursing staff.

• Document, track, and report incoming concerns and complaints to management.

• Identify trends in employee concerns and offer proactive suggestions for training or interventions to resolve them.

• Maintain office supplies and manage vendor relationships to ensure a welcoming office environment.

• Coordinate with the IT department to quickly resolve any technology barriers faced by employees.

• Provide excellent customer service and act as a mentor to local teams regarding employee relations and adherence to state and federal labor laws.

• Manage day-to-day office operations, including facilities management, licensing, and supply ordering.

• Lead initiatives for staff retention, development, and satisfaction to maintain a minimum 60%+ retention rate over six months of active scheduled hours.

• Ensure absolute accuracy in client and nursing schedules, pay rates, personnel files, and care notes to meet strict payroll and billing deadlines.

• Partner closely with the HR team to ensure compliance with all labor laws, nursing regulations, and workers' compensation procedures.

• Perform additional duties and responsibilities as assigned by your supervisor.

Required Skills, Education, and Certifications

• An Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field is highly desired.

• Three to five years of experience in health care, elder care, social work, or a related industry is required.

• Demonstrated excellence in customer service and supervisory skills.

• Strong computer proficiency and the ability to document notes accurately and in a timely manner within our systems.

• Polished communication and presentation skills to develop excellent relationships with our elite field staff.

• Excellent investigative skills with the ability to generate high-quality documentation and reports.

• A current driver’s license and proof of auto insurance.

Physical Requirements

• The ability to lift and carry up to 20-25 pounds.

• The ability to sit, stand, and walk for prolonged periods of time throughout the workday.

• The ability to operate standard office equipment such as personal computers, laptops, telephones, and photocopy machines.

Salary: $100,000-125,000 + field bonus

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance<