Operations Manager

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Clear Channel Outdoor

                                                                                                     

Job Summary:

The Airports Operations Manager oversees all aspects of the airport advertising program on-site. This role involves daily operations at the airport, collaborating closely with Regional Operations Managers, Market Managers, Account Executives, and advertising clients, as well as coordinating with Airport Management to implement and maintain sales opportunities and inventory. The Manager plays a crucial role in planning, executing airport operations, and driving continued revenue growth.

                                                                                                    

Job Responsibilities

• Manages advertising program assets, operations, and in-field personnel at the airport.
• Serves as the front line of operations, ensuring high-level service, urgency, and communication with airport partners, sales Account Executives, and external clients.
• Oversees ad program inventory, maintaining it in 'like new' condition and adhering to company standards.
• Troubleshoots and implements action plans for repairing or replacing inventory to maximize up-time.
• Monitors digital advertising networks and client content through the CCA digital content management system.
• Coordinates with third party service and tech support contractors for troubleshooting printed and digital inventory.
• Conducts weekly market program audits to ensure the functionality and cleanliness of advertising displays.
• Provides Proof of Posting photographs of client campaigns per company POP Policy and industry standards.
• Collaborates with the Regional Operations Manager to create and manage the capital investment budget for revenue-generating resources and operational expenses.
• Performs other assigned duties as needed.

Job Qualifications

Education and Certifications

• Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

• Five (5) + years of related work experience, preferably in the field of Project Management and/or facilities maintenance. Prior experience in Airport Operations is a plus.

Skills

• Skilled in using Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.

Competencies

• Achievement Orientation: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Adaptability: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Client Focus: Providing service excellence to internal and/or external clients.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and effectively getting the message across.
• Planning and Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively.
• Project Management: Planning, implementing, monitoring, and completing projects, ensuring effective management of scope, resources, time, cost, quality, risk, and communications.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to lift, pull, push and position ladders, material, and equipment, occasionally more than fifty (50) pounds.
• Employee required to climb ladders and/or stairs and walk long distances within the airport daily.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This job is performed in a temperature-controlled airport environment.
• Duties are occasionally performed in the evening or late-night hours.