Operations Manager

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including IVF Florida—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for an Operations Manager to join our team at IVF Florida in Margate, Florida.

•  Schedule: Monday through Friday, from 8:00 AM to 5:00 PM, and must have the ability to travel between all IVF Florida locations as business needs require

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute  

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Operations Manager will:

• Assist in the development of an annual budget and is responsible for achieving budgeted levels for revenue and
  profitability
• Review and approve expenses in the accounts payable system
• Be responsible for patient relations including triaging complaints and concerns, responding to electronic survey results,
  and ensuring concierge level service
• Schedule and plan staff social events, meetings, and educational sessions
• Prepare monthly dashboard including financial, marketing, productivity, and outcomes measures
• Be responsible for the oversight of marketing programs to grow the market share and for ensuring that practice has
  appropriate and up-to-date information on market environment to enable effective responses to threats or
  opportunities
• Be responsible for ensuring the assigned departments have an efficient and effective infrastructure, including
  information systems, billing and collection support and so forth, to support current operations and planned growth
• Travel between IVF Florida locations, including overnight travel to Jacksonville and offsite meetings
• Assist with the oversight of the development of annual market plan and budget
• Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the service
  area
• Oversee as required the recruitment, selection, retention, training, and supervision of practice personnel in assigned
  departments to ensure the delivery of the highest quality services, to maximize profits, and to minimize turnover
• Oversee that there is compliance with all aspects of US Fertility Administrative Policies and Standard Procedures
• Assist, support, and manage as required, efforts to ensure that the Practice operates in full and complete compliance
  with all applicable Federal, State and Local laws and regulations
• Assist Executive Director in controlling budgeted overhead and addressing any inefficiencies of the practice
• Maintain practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and
  HIPAA and safety standards
• Oversee the maintenance and growth of the practice with regards to facilities management, identification of new
  office space, planning & development of new sites/buildings and assisting with interior design
• Assist in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughout,
  and more mistake-free processes
• Oversee and maintains the coordination, communication, and overall operations among satellite offices
• Participate in risk management and administration
• Monitor scheduling and assignme