Operations Manager

Nofence has built the world’s first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas, and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.

With a strong foundation of 3,000+ customers in Norway, the UK, Spain, we are now expanding in the US. To support this growth, we need to provide the very best experience to our growing community of valued customers. We are looking for a Operations Manager to shape and lead critical function.

Our US headquarters is in Minneapolis, Minnesota, but we’re building a remote-friendly team across the country.

Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!

About the role

As the Operations Manager, you will be the operational linchpin ensuring that Nofence’s US business operation processes run smoothly including logistics, warehousing and order fulfillment. Given that Nofence sales are online and direct to customer, operational excellence is crucial to company and customer success. You will work remotely, with occasional travel to our third-party logistics partners and office in Saint Paul, MN. You will oversee processes, systems, and vendors that enable the business to operate efficiently and effectively.
In this role, you will manage and optimize logistics, help develop our returns process, maintain compliance, and take an active involvement in field-issue escalation and resolution. You will have a direct impact on broader operations strategy and scalability plans, such as onboarding new 3rd party logistics (3PL) partner locations or supporting ERP implementation.

Title: Operations Manager

Status: Full-time, exempt (not subject to overtime), 40 hours per week

Supervisor: Managing Director US

Location: USA, Remote

Main responsibilities

Logistics & Supply Chain Coordination

• Run the inbound and outbound logistics processes for hardware products and accessories.

• Manage relationships with 3PLs, carriers, freight forwarders, and warehouse partners.

• Monitor shipping performance, delivery timelines, and cost-efficiency.
  Ensure compliance with shipping regulations and customs requirements across markets.

• Optimize logistics workflows to support scaling volumes and new market launches.

Order Fulfillment

• Oversee the complete fulfillment cycle—from order receipt to delivery confirmation.

• Ensure accurate stock allocation, pick–pack–ship processes, and synchronization with ERP/e-commerce systems.

• Develop SOPs to reduce errors and increase efficiency in order processing.

• Collaborate with sales, customer support, and hardware teams to forecast demand and maintain fulfillment readiness.
  
  

Returns & Reverse Logistics

• Own and optimize the return, repair, and refurbishment process for Nofence hardware.

• Implement systems that minimize turnaround time and improve product recovery and reuse.
  Monitor return reasons and work cross-functionally to reduce preventable returns.

• Ensure smooth customer communication and operational transparency across the returns lifecycle.
  
  

Operational Process Improvement

• Establish and track operational KPIs (on-time delivery, order accuracy, return cycle time, logistics cost per unit, etc.).

• Identify bottlenecks and drive continuous improvement initiatives.

• Lead or contribute to cross-departmental projects aimed at scaling operations and improving customer experience.

Critical Business System Ownership

• Manage relationships with third-party logistics providers and other key business system vendors, negotiating contracts and service agreements to ensure performance targets and service level agreements (SLAs) are met.

• Conduct regular check-ins and performance reviews, and t