Operations Manager

Job Title: Operations Manager - WA Market

Reports To: Corporate Director of Administrative Operations

Schedule: Monday-Friday 8am-5pm PST

Location: Northpoint Washington (Edmonds, WA)

Compensation: $60,000-80,000/year

Northpoint Recovery Holdings, LLC, established in 2009, is a growing, behavioral healthcare treatment platform treating adults with substance use disorder and co-occurring conditions under the Northpoint Recovery brand and adolescents with mental healthcare conditions under the Imagine by Northpoint brand. The Company serves patients with commercial health insurance and is an in-network model. Northpoint has grown from two facilities to fifteen today entirely on a de novo basis with plans to expand rapidly in both existing and new markets. Organizational values include humility, heart, inspiration, and conviction. Our commitment to excellence means doing good for others and engaging in innovative empirical based treatment. In short, our mission is to help people get their lives back and show them respect and empathy in the process. 

POSITION SUMMARY: As a key member of the Northpoint and Imagine team(s), the Operations Manager plays an essential role in fulfilling our mission to save lives and restore relationships. This person will oversee facility operations in a designated market and is responsible for ensuring that the physical environment of all facilities in that market meet all the State, Federal and Joint Commission regulations to support the safety of patients, staff, and guests. It is critical that this employee keeps up to date with ever-changing healthcare rules, therefore strong knowledge in best practices and facility regulations in the healthcare sector is a must. The Operations Manager will work closely with each facilities leadership team to ensure day-to-day operations of all facilities in the market are running appropriately. The ideal candidate has excellent communication, multitasking, and problem-solving skills, with a positive attitude and a strong work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Responsible for the day-to-day maintenance of a safe, functional and clean physical environment for patients, employees, and visitors
• Provide effective oversight and coordination of vendors and onsite management team for assigned projects
• Develop comprehensive and clear project plans to submit to contractors, vendors, crews, and onsite team as needed
• Guide and instruct vendors to perform at their highest level; report underperformance expeditiously
• Oversee maintenance and repair projects
• Assist with all scheduled inspections, testing, drills and facility protocols, documents and reports as assigned
• Obtain quotes, oversee special projects, and take lead on vendor customer service calls and feedback sessions
• Coordinate and govern records and documents to aid in meeting all TJC, State and Federal regulations and requirements
• Ensure contracts and warranties are followed and addressed when needed
• Facilitate relationships with outside vendors to keep company grounds pristine
• Assist in managing residential on call schedule and being in rotation for residential on call schedule
• Monitor compliance for all vendor contracts and provide appropriate feedback as needed
• Stay current on Joint Commission and state regulations (via consultant, TJC manual, communication with TJC account representative, and state rules/regulations)
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
• Partner with leadership appropriately to maintain all facility Joint Commission tasks and Policy and Procedure requirements
• Collaborate with leadership to oversee and compile meeting materials, agendas, meeting space, catering needs, and technical support; leverage technology and quickly troubleshoot common technical challenges independently
• Design and maintain clear operational guides to ensure consistency of operations
• Maintain inventory ordering at the facility and manage to an established budget
• Cleanliness and upkeep of office environment both indoor and outdoor
• Maintain the facility condition and arrange for necessary repairs through facility maintenance log
• Take lead with IT vendor for planned and unforeseen IT issues
• Provide general support to visitors and connect them with the appropriate staff member
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Perform other job-rel