Operations Manager

PURPOSE OF THE ROLE:        

The Operations Manager is a key role within CommunityAid store leadership that supports the
District or Store Manager in partnership with front and back of store Assistant Managers.

The person in this role has the opportunity to focus on data analysis and interpretation to inform real-time adjustments to store operations to ensure on-target results, all done in alignment with our Mission, Culture, and a positive donor and customer experience.

KEY RESPONSIBILITIES:

• Culture Champion – Cultivate our culture by embracing, exemplifying, endorsing and teaching CommunityAid’s 12 Core Behaviors.
• Analysis and planning – Monitor and analyze key store performance indicators and data daily; applying understanding and insight to make real time adjustments for improved results. This includes:
  • KPI Attainment & action planning
  • Staffing and labor model adherence
  • Scheduling/Hours Allocation
  • Waste Analysis (informs the “ragout” process)
  • Production decisions
  • Inventory
• Communication – Collaborates with Store Manager or District Manager to enable communication throughout the store. Shares and relays information to reporting manager regarding all active projects and company metrics regularly.
• Collaboration – Builds and maintains healthy working relationships; partners with store management and all departments to support and achieve key business goals, initiatives, and mission.
• Safety, Compliance and Regulatory Activities – Monitors and ensures successful compliance with any and all regulations and compliance programming that is required of warehouse and retail entities.
• Provides leadership and management coverage when the District/Store Manager is absent.
• Where reporting directly to a District Manager who has oversight of two stores, this role is also responsible for:
  • Making recommendations for hiring decisions as part of the interviewing and selection process (in collaboration with District/Store Manager, Assistant Managers, and Supervisors as appropriate)
  • Tracking and scheduling cross-training of store staff with a goal of having a minimum of 80% of staff cross-trained in retail, donation door, clothing, and a minimum of one other production area
  • Action plans resulting from store walks and scorecards
  • Educating and developing Assistant Store Managers and Supervisors in standard operating procedures and how to use data to inform decision-making for store success.
• Performs other duties as assigned.

CORE COMPETENCIES:

• Embrace, exemplify and endorse CommunityAid’s Core Behav