Operations Manager

***Preferred location is San Antonio or someone who is willing to relocate to San Antonio***

-Will consider someone in Austin, Irving/Dallas, or Houston based on skillset

We are Lennar Title

Lennar Title is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.

At Lennar Title, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services.

Join a Company that Empowers you to Build your Future

Responsible for operational functions related to providing title services to customers. Partners with and acts as a liaison between mortgage and builder to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. Typically manages production employees but may act as a functional manager with no direct reports.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Extensive experience in the title and escrow industry including residential, commercial, subdivision, and exchanges. Excellent supervisory skills. Professional communication skills. Computer skills. Prior management experience helpful. College level management courses helpful.

• Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.

• Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion.

• Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals

• Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets

• Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports

• Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures.

• Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc.

• Strong process skills required; detail oriented

• Strong computer skills and knowledge of company operating systems/applications

• Strong problem-solving and customer service skills

• Ability to lead/sought out for advice

• Able to manage competing priorities

• Successful track record designing, developing, and executing complex projects.

• Can influence the thinking of, or gain acceptance from others in sensitive situations using influence.

• Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.

• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.

• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.

• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

• Manages work activities and operations of a functional area or department that supports the title process.

• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.

• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups.

• May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Impro