Operations Manager II

What is the opportunity?

This position will be responsible for the day to day operations of Dividend & Bond Payment processing, which includes but is not limited to cash and share event reconciliation, foreign currency processing, clearing account and PROactive reconciliations, escalations, and oversight tasks.  The team this role is responsible for managing varying degrees of automation from fully automated (STP) to fully manual processes.  The role is also responsible for team and team member development, reward and recognition, and employee development.

What will you do?

• Oversee all functions associated with the announcement and processing of all income events to ensure accurate and timely processing while meeting or exceeding department SLAs and service standards

• Hire and oversee the training of new employees; providing ongoing coaching/feedback, recognition, development and performance management while fostering teamwork and knowledge transfer.

• Handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements 

• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.

• In conjunction with senior management and department managers, monitor risk associated with department; ensure within the regulatory, firm and RBC frameworks.

• Establishing and maintain credible, professional relationships with internal business partners and external vendors

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience

• Securities license 7 or 99 (or able to obtain license within 120 days) 

• 1+ years demonstrated project team coordination and/or coaching/mentoring leadership experience

Nice-to-have

• Advanced knowledge related to business lines, business strategy, needs and risk

• Experience with identifying and implementing process/system changes which reduce risk, increase efficiencies or enrich customer service 

• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

The good-faith expected salary range for the above position is $70,000 - $130,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

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