Operations Manager, Fulfillment

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a driven and hands-on Operations Manager to support and execute our fulfillment strategy within our Jacksonville operations. Reporting to the Senior Director, North America Fulfillment, this role will lead day-to-day warehouse and 3PL operations, ensuring efficient, accurate, and cost-effective execution across receiving, inventory management, kitting, and shipping functions. The Operations Manager will be responsible for driving operational excellence, meeting KPIs, supporting budget adherence, and leading continuous improvement initiatives. This individual must be comfortable operating in a fast-paced, high-growth, entrepreneurial environment and possess strong leadership, analytical, and problem-solving capabilities.

Responsibilities to include:

Operational Execution & Performance

• Oversee daily 3PL and warehouse floor operations, including receiving, shipping, inventory control, space optimization, and kitting production.
• Ensure operational KPIs are met, including on-time shipment, inventory accuracy, quality, throughput, and cost performance.
• Monitor daily, weekly, and monthly volume forecasts and align labor planning and capacity to meet demand.
• Support the Sr. Director of North American Fulfillment in managing 3PL performance against SLAs and contractual obligations.
• Identify and escalate risks to service levels, capacity, or cost performance.

Inventory & Capacity Management

• Support inventory management across the network, including cycle counts, reconciliation, and root cause analysis of discrepancies.
• Manage throughput capacity, overtime usage, and labor planning to meet service and cost objectives.
• Partner with internal planning teams to ensure fulfillment and kitting operations meet projected demand.

Continuous Improvement & Cost Optimization

• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Analyze operational data to identify inefficiencies and recommend cost-saving opportunities.
• Optimize material handling equipment usage and warehouse layout to improve productivity.
• Assist in implementation and adoption of new fulfillment technologies and systems.

Compliance & Quality

• Ensure warehouse operations comply with all relevant company and regulatory requirements, including health & safety, environmental, FDA, OTC, dangerous goods, and import/export standards.
• Maintain strong quality control processes across inbound, storage, and outbound operations.

Cross-Functional Collaboration

• Partner cross-functionally with Sales, Order Management, Product Development, Customer Service, and IT to resolve operational issues and improve customer experience.
• Provide reporting, analysis, and insights to leadership to support data-driven decision-making.
• Support execution of strategic initiatives led by the Director of Fulfillment.

Leadership & Team Development

• Lead, coach, and develop warehouse and 3PL-facing team members.
• Set clear performance expectations and foster accountability.
• Promote a high-performance, safety-first culture within operations.
• Drive employee engage