Operations Manager, Digital Experience

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Operations Manager, Digital Experience for the Operations team will be an integral leader and subject matter expert as we look to evolve our operations to become industry-leading in digital execution, enabling explosive digital sales growth.

This role is responsible for providing the inputs needed to develop the operational business strategy and requirements across multiple digital platforms (delivery, mobile/web, kiosk, loyalty). This individual will be a key business owner providing strategic direction and helping define innovative solutions to solve restaurant challenges in digital execution to enhance both the team member and customer experience. For all digital programs, it is important to ensure restaurant execution (order fulfillment, accuracy, customer experience, timing), platform optimization, future initiative testing, and field support. Projects for this role will be highly visible and require working closely with multiple cross-functional groups including, technology, marketing, engineering, and field company and franchise teams with clear communication within all levels of the organization.

The Day-to-Day:

• Strategically define current and future operational business requirements for digital channel projects that drive operational improvements (improving accuracy, increasing profitability and improving operations ease).
• Create, manage, and deliver against project timelines, by working with internal cross-functional partners and external vendors to establish business requirements, risks, level of effort and impact, by actively seeking know how and best practices.
• Lead operational strategy for delivery partnership, growth, and performance with all external delivery partners.
• Seek operational field feedback from Franchisees and key field stakeholders to identify trends, ideate and identify  opportunities with a strategic solution to leadership and cross functional partners.
• Own digital restaurant execution through performance monitoring and program optimization.
• Coach and develop the team to be the best in class and revolutionize the digital experience by remaining current on industry trends and innovation.

Is This You?

• MBA or master’s degree in relevant field preferred; or equivalent years of experience
• 7+ years of experience in restaurant/retail operations, management consulting or leading or engaged in digital operations strategic management; 2+ years of experience in a people management role preferred.
• Self-motivated individual with a strong entrepreneurial spirit that adapts readily to change.
• Excellent communication, the ability to bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• Proven ability to multi-task and prioritize time in a fast-paced, deadline-driven environment as an individual contributor and as a team manager.
• The ability to travel around the Southern California area. Local restaurants near the Restaurant Support Center provide quick access for early testing, observation, and feedback with our great Taco Bell teams before expanding to larger test areas.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness c