Operations Manager (74418)

The Operations Manager reports to the Senior Operations Manager. The major responsibilities of the position include, but are not limited to, the following duties:

• Manage daily operational and administrative functions across multiple security contracts employing over 100 Inter-Con employees across Arizona
• Keep the VP of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the VP of Operations operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across Northern California
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

Qualifications

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.
• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.

• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Project management experience. PMP certification a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!

Work Environment and Schedule

• Job operates in a professional office environment in an open area with heavy traffic.
• This role routinely uses standard office equipment such as computers, phones, copiers, etc.
• Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities.
• The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer keyboard.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.