Operations Manager 1

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

Manage Account Analysis Billing and Control Agreement Operations.

This leader will leverage their Payment Operations experience to support and enhance the Account Analysis (Client Billing) Operations department and the Management and maintenance of Deposit Account Control Agreements (DACA).  This VP will work closely Product, the Project Team and other related functions to enhance procedures and documentation, and support the expansion of the DACA Product for the Bank.

Responsibilities Include:

• Engaging with cross functional partners to drive development of new Operations unit.

• Role is balanced between day-to-day operational execution and development of the strategic direction of the functional area.

• Day to day Management and optimization of Account Analysis and Control Agreement Operations.

• Developing, implementing and monitoring quality service standards and delivery times with clients and support units.

• Oversee the Account Analysis billing function which collects, reviews, and uploads data to the bank’s billing application so that clients are billed for services provided. 

• Oversee Contracts and Documentation Specialists who review, draft, and negotiate control Agreements.

• Evaluate, prepare and review Control Agreements with Treasury Relationship Managers and Relationship Managers.

• Demonstrate knowledge of - and sensitivity to - the current regulatory environment.

• Adhere to the Bank's Risk Vision, and risk management policies and programs; recognize and proactively address risk (including but not limited to those associated with Bank Secrecy Act, Anti-Money Laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy).

• Communicate with internal Legal Department, Bank Operations or other parts of the Bank. Consult with internal legal counsel as needed. Collaborate with Legal Department, Bank Operations, or Auditing to investigate and resolve issues, if needed.

• Ensuring target productivity levels, departmental goals, and service level standards are achieved and maintained.

• Overseeing, monitoring, revising and implementing policy and procedural changes that affect functional areas of responsibilities.

• Effectively liaise with internal business partners.

• Managing and maintaining qualified staff by selecting, training, counseling, evaluating, rewarding, and recommending promotion of subordinates.

• Liaise with Internal Audit, Risk and Compliance as needed.

Role Attributes:

• In conjunction with more senior management, develops, recommends and executes business plans for area of responsibility.

• Keeps abreast of new technologies and applications and their implications for assigned area.

• Has overall responsibility for a department and function within the Operations function, including the design of relevant processes and concrete action plans.

• Has a high degree of autonomy in making operational decisions.

• Seasoned functional and People manager with extensive payments knowledge and expertise is an asset. Role is balanced between day-to-day operational execution and development of the strategic direction of the functional area.

• Familiarity with Legal Documents is an asset.

Qualifications:

• Bachelor’s Degree required.

• Experienced in managing financial services Payment Operations and related control and risk management concepts.

• Demonstrated ability to articulate ideas to both technical and non-technical audiences and all levels.

• Exper