Operations Lead (Hybrid)

Date Posted:

2024-07-15

Country:

United States of America

Location:

01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

Position Role Type:

Onsite

The Customer Operations Lead serves as the pivotal liaison for Manufacturing, Supply Chain, and Quality throughout the product life cycle within the Value Stream. This role bridges the gap between supply chain, production, quality, logistics, and the customer-facing value stream. As a crucial member of the customer-facing value stream IPT, the Customer Operations Lead represents all operational aspects for the customer within Environmental and Airframe Control Systems (EACS).

What You Will Do

• Actively drives culture of Quality Management System (QMS) compliance and adherence to the Quality Cardinal Rules.
• Partner with the product line in assessing risk to meeting customer production rate and develop action plans where required.
• Collaborate with manufacturing sites, supply chain, product line, and engineering to develop plan to achieve customer requirements.
• Effectively communicate recovery plans to the value stream and support customer calls.
• Identify risk and opportunities that creates an impact to the program and communicate accordingly.
• Drive rapid closure to issues as they arise, including quality, sub-tier and operational excellence issues.
• Strong leadership and energetic participation in site-wide cost reduction activity at all levels.
• 10% domestic and global travel as needed.

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Experience leading a cross-functional team to achieve program goals and directives.
• Experience with demand planning.
• Experience utilizing ERP Master data requirements and MRP processes to plan complex business processes.
• Experience developing and implementing strategy for manufacturing activity.
• Experience maintaining an achievable master production schedule based on demand, lead time, capacity constraints, inventory strategies, and materials availability.
• Prior customer communication experience.

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• And more!  

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  

#reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course