Operations Internship

Description

Job Summary: 

The Operations Intern will provide day-to-day operation support across the Hall of Fame Village campus while gaining hands-on experience in sports, events, facility, and stadium operations. This position offers the opportunity to work with multiple departments, while contributing to high-profile football events and operational improvement projects.

The ideal candidate is highly organized, possesses strong interpersonal skills, demonstrates a willingness to jump into any task, and has in interest in sports and event operations.

Essential Job Functions/Responsibilities: 

• Provide superior guest service to visitors, guests, clients, vendors, and staff.
• Provide administrative support to the Operations team, including data entry, maintaining calendars, event documentation, and checklists.
• Assist with the setup, execution, and breakdown of private events, major campus events, and sporting events.
• Assist in coordinating and facilitating the schedule of football events throughout the fall season.
• Support operations for Canton McKinley Football regular season, Canton McKinley Football postseason, Opendorse Bowl Series, OHSAA Championship Events, etc.
• Assist with event logistics, staffing coordination, venue readiness, and event-day execution for football and championship events.
• Operational Improvement Projects including: assisting with reorganizing and overhauling storage areas across multiple facilities on campus (including Tom Benson Stadium, Constellation Center for Excellence, Center for Performance, and more); support asset-tagging initiatives and inventory management efforts for operational equipment and materials; and help maintain accurate inventory records and improve organization and accountability of operational assets.
• Interpret Banquet Event Orders (BEOs) and assist in executing events according to client expectations and operational requirements.
• Review event sheets and assist in ensuring proper setup of tables, chairs, risers, signage, and other event equipment.
• Assist with stadium operations and sporting events throughout the Hall of Fame Village campus.
• Collect, distribute, and organize event sheets and operational documentation for large-scale events.
• Serve in flexible event-support roles including usher, guest services, parking, security support, and other event-day assignments as needed.
• Communicate effectively with team members across multiple departments to ensure smooth event execution and campus-wide operational efficiency.
• Follow organizational policies, procedures, and compliance standards associated with a publicly traded company.
• All other duties as assigned.

PART TIME/HOURLY/NON-EXEMPT

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Currently pursuing a degree in Sports Management, Event Management, Business Administration, or a related field.
• Strong interest in sports, event management, facility management, venue operations, or the sports and entertainment industry.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to take initiative, adapt quickly to changing event needs, and respond effectively in a fast-paced environment.
• Exceptional verbal and written communication skills with the ability to interact professionally with guests, vendors, clients, and staff.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.
• Willingness to assist in a variety of operational areas, including event setup and breakdown, inventory management, facility support, and event-day operations.
• Must be available to work a flexible schedule, including nights, weekends, and holidays, as business needs require.
• Ability to exercise sound judgment, maintain professionalism, and handle confidential information with discretion.
• Previous experience in event operations, athletics, facilities, guest services, hospitality, or customer service is preferred but not required.

Physical Requirements for Position:

• Ability to lift up to 50 pounds.
• The ability to work in various Ohio weather conditions, inside and outside. 
• Ability to stand and walk for extended periods and assist with event setup, breakdown, and other operational responsibilities as needed.
• The ability to move safely over uneven terrain, steps, or in construction zones.  
• The ability to see and respond to hazardous situations.  
• Must be able to hear, see,