Operations Generalist

At Trunk Tools, we’re the leading AI company revolutionizing construction—the second-largest industry on earth. With deep traction among Fortune 500 general contractors, we have raised $30M from top investors including Redpoint and Innovation Endeavors.

Our mission is to build the future of construction through intelligent automation. Construction is a $13+ trillion industry still operating primarily in analog—and we’re changing that by embedding AI directly into the jobsite.

Founded by builders and technologists (Stanford, MIT), our experienced team has delivered software used by 140,000+ field professionals, impacting millions of users and contributing to $10B+ in built projects. We're deeply rooted in construction, with many of our team coming from the field.

After years of developing the “brain” of construction, we are now deploying AI agents and workflows to automate critical tasks—beginning with intelligent document processing, Q&A capabilities and rapidly expanding across operational processes. We currently have 50+ employees, including 20 engineers, and have doubled our size in the last 12 months. We’re continuing to grow rapidly as we launch and scale multiple AI agents this year.

Location: In office NYC 4 days a week

About the Role

We're looking for a high-agency, relentlessly resourceful Operations Generalist to keep Trunk Tools running like a well-oiled machine. You'll be the heartbeat of our day-to-day operations—owning logistics, delighting teammates, and supporting key people, office, and IT workflows.

This is a highly dynamic role with rapid growth potential. You'll bring structure to chaos, take full ownership of core ops processes, and scale systems that support a fast-moving, high-output team. You’ll be at the center of our internal culture—making Trunk Tools a place where people love to work.

Why You Might Be Excited About This Role

• You thrive in a fast-paced, ambiguous environment and love turning vision into execution.

• You want to own critical processes and have the autonomy to make them better.

• You love creating delightful experiences—whether it’s swag drops, office vibes, or onboarding moments.

• You’re a generalist at heart and excited to work across people ops, IT, office management, and beyond.

• You’re motivated by the impact you can drive, not by your job title.

What You’ll Own

You’ll take full ownership of critical operations that keep the team productive, happy, and focused. Your work will span across:

• Office & Workplace Experience – Manage daily logistics and ensure a seamless, well-stocked, and welcoming work environment

• People & Culture Moments – Coordinate special team moments like celebrations, events, swag, and offsites

• Systems & Tools Management – Set up and maintain access to internal systems, tools, and devices so teammates are ready to go from day one

• Administrative Operations – Streamline core workflows related to travel, meetings, equipment, and vendor relationships

• IT & Security Basics – Manage processes related to hardware, access, and basic information security protocols

Where You’ll Support

You’ll also partner closely with our Operations team to support high-impact, cross-functional work, including:

• People Operations – Help with onboarding, offboarding, performance tracking, and policy updates

• Knowledge Management – Keep key resources and documentation organized and accessible

• Process Development – Improve internal workflows to make us faster and more efficient as we scale

• Legal & Compliance Coordination – Support documentation and logistics related to policies and employment actions

You Might Be a Fit If

• You're a get-stuff-done machine—you follow through, juggle many balls, and nail the details.

• You’re humble, direct, and feedback-friendly—you speak up, listen well, and iterate fast.

• You’re energized by messy, undefined problems and thrive without hand-holding.

• You’re a team player—no task is too small, and you step up wherever needed.

• You’ve got exceptional communication skills and keep stakeholders in sync.

• You have 3–5 years of relevant experie