Operations Field Support Specialist

Operations Field Support Specialist 

***This position is not eligible for remote or teleworking.

Our Operations Division is seeking an Operations Field Support Specialist to provide operational support for the Energy Work Management group and our Stakeholders. You will be part of a team responding to a high volume of inquiries and requests requiring extensive interaction with a variety of applications, customers and stakeholders. If you have strong customer service skills and thrive in a fast-paced and challenging environment, this may be the opportunity for you!

A day in the life of an Operations Field Support Specialist may include:

• Efficiently manage and process a high volume of invoices while ensuring accuracy and adherence to critical deadlines.
• Ensure accurate documentation of company assets and timely close-out of work orders to support operational efficiency and compliance.
• Manage and process a high volume of third-party billing requests related to asset damages.
• Coordinating billing and processing of damages with the District Attorney’s office
• Responding to Gas calls/Inquiries from a diversified customer base (Distribution, Trouble Shooters, Gas Quality Control Inspectors, Gas Leak Search and Corrosion Crews, Contract Administration, various cross sections of CSU
• Managing compliance programs, backing up several minor programs within the Gas Services Team
• Covering incoming phone lines from internal and external sources 
• Promote and maintain high standards of data accuracy and consistency across multiple business systems.
• Providing business process analysis, recommending changes, and improvements
• Developing processes to increase the efficiency of operations or reduce costs, and implementing and monitoring changes and improvements

Who Are You:

• Relevant and progressively responsible experience in a high-volume business support or customer service context
• Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued
• Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance
• Ability to learn new technologies and programs
• Able to work independently or collaboratively

• Adaptable and able to work in a fast-paced environment

   

The military job codes/duty codes most closely related to this role are: 42A, 42B, 36B, 36P1, 36P2, 36P3, 36P4, 37F1, 37F2, 37F3, 37F4, 3S032, 3S052, 3S072, 3S0X2, PN, PS, IT, 6420, 6423, 6425, 6427, 9644, 9680, 3402, 3404, 3406, 3408

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

• Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing and repetitive motions

   

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities.  They keep the lights on, gas flowing, water coming in, and wastewater leaving.  We don't just say people are important – we prove it!  That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: Earn up to $500 for healthcare expenses, $100 in Visa gift cards, and $400 in gym reimbursements
• Flexible Spending Accounts (FSA): Pre-ta