Operations Director

Position Title: [[Operations Director]] 

Reports To:

Salary: 

Pay Grade: [[14]] 

Other Forms of Compensation: [[none]] 

 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). 

 

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. 

 

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

 

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Short Description

 

 

The Facilities Manager interacts with customers, provides information about the organization’s services, and may respond to customer complaints if needed. This role devises strategies and policies to ensure that an organization meets its goals by planning, directing, and coordinating daily operational activities.

People in this role assess different options and choose the best course of action, often on a daily basis. He or she, must be able to communicate clearly and persuasively to effectively discuss issues negotiate with others, and explain their policies and decisions to those within and outside the organization.

They will take a hands-on approach and perform various tasks within the Facilities, as well as direct the maintenance and repair of the buildings and equipment including HVAC, general maintenance and renovation. This position will also manage the Facilities team members at multiple locations. 
 

 

 

PRINCIPLE DUTIES

 

 

• Develop and manage a preventative and corrective maintenance management program utilizing an up-to-date CMMS system to assign daily duties to vendors and in-house staff.  Maintenance job plans will ensure accurate asset listing and work plans including safety precautions (JHA).
• Inspect facility and generate reports as required.
• Assist in planning best allocation and utilization of space and resources, re-organizing current premises, etc.;
• Prepare documents for maintenance and vendor selections, calculating and comparing costs for required goods and/or services to achieve maximum value. Ensures vendors meet strict compliance requirements of our client.
• Ensure that all in-house and contracted personnel are appropriately trained for the work they are performing.
• Develop and Maintain an accurate library of building and system drawings
• Assist in the coordination of projects with property management teams as required at various properties;
• Assist in the development of policies and procedures that affect the use of supplies and facilities
• Inspects work by contractors, vendors, or team members has been completed satisfactorily and follow up on any deficiencies.
• Takes responsibility for all aspects of the scope of work, even if day-to-day management is by “others”, including work performed by the landlord.
• Coordinate and lead team members to cover various areas of responsibility using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement;
• Assist in the development and upkeep of safety systems & programs and required documentation to meet building health and safety requirements
• Respond appropriately to emergencies or urgent issues as they arise.