Operations Development & Integration Associate Director

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location: 10% Travel

The National Training Person will be responsible for leading the development, implementation, and execution of onboarding and refresher training and mentoring programs across our national performance operations team - which includes Operations Consultants and Client Success Associates. This critical role will ensure that our workforce is equipped with the necessary skills and knowledge to meet organizational goals, maintain high performance standards, and adapt to evolving industry demands and company growth. The National Training Person will foster a culture of continuous learning and professional development, aligning training program goals and objectives with the strategic business needs of our markets and product lines.

Key Responsibilities

• Strategic Training & Capabilities Leadership:

  • Develop and execute a comprehensive national training and mentorship program aligned with the company's overall business objectives and growth plans.

  • Conduct comprehensive training needs analyses by collaborating with market leadership, reviewing performance data, and gathering customer feedback to identify skill gaps and strategic development opportunities.

  • Ensure training programs are innovative, effective, and compliant by continuously researching and integrating best practices, new learning technologies, and regulatory changes.

• Program Development and Management:

  • Design, develop, and implement engaging and effective training programs (e.g., onboarding, technical skills, compliance, customer service).

  • Design a nimble and responsive training and mentorship program that can quickly adapt to evolving business needs.

  • Lead the end-to-end development of a range of training materials, from comprehensive e-learning modules and presentations, practical job aids and best-practice guides ensuring all resources are current and accessible.  

  • Ensure program alignment across all systems/processes/workflows that are used by the Operations Consultant and Client Success Associate staff.  Similarly, monitor and drive alignment across tools/resources used by care centers. 

  • Ensure cost-effective delivery of a high-quality program.

  • Evaluate the effectiveness of training programs through participant feedback, performance metrics, and ROI analysis, making continuous improvements as needed.

• Stakeholder Collaboration:

  • Collaborate closely with market operations leaders, HR business partners, and subject matter experts to ensure training programs address specific departmental needs and challenges.

  • Communicate regularly with market leadership regarding training progress, challenges, and successes.

  • Ensure consistent delivery and quality across all markets.

• Other Responsibilities/Expectations:

  • Mentor and develop a high-performing team, creating a culture of excellence and continuous professional growth

  • Identify and manage external vendors and consultants when specialized expertise is required.

Qualifications

• Deep care center, MSO experience - 5-7+ years.

  • Direct experience actively working in a medical practice operations role having successfully navigated common challenges & exceptions.

  • Possess the depth of understanding nuances and edge cases crucial for real-world complexities.

  • Proven experience creating and implementing programs, models and workflow solutions to resolve complex care center situations.

  • Demonstrated ability to have difficult conversations with regard to clinic operations and financial topics.

  • Experience in designing, developing, and implementing a wide range of training programs.

  • Understanding of learning principles, program design, and training methodologies.

• Skills:

  • Background that allows ‘training person’ to speak from real-world application, not just theory.

  • Excellent leadership and management skills.

  • Excellent verbal and wri