Operations Coordinator, Utilization Management

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Opportunity

This position is critical for centralizing and streamlining operational, HR, and compliance functions within the Mass General Brigham UM Enterprise. It ensures efficiency, accuracy, and continuity across multiple domains.

 

Job Summary

Primary Responsibilities:

1. Centralized EPIC Role Management
o Coordinate all EPIC access requests and maintain security compliance for UM and Appeals.
o Collaborate with leadership and IT to keep request forms and dropdowns accurate.
o Open and track IT tickets, verify training and access alignment.
o Conduct root cause analysis for recurring access issues and escalate appropriately.

2. Operational & HR Coordination
o Manage Timekeeper access forms and monitor LOA/start dates.
o Partner with HR for smooth return-to-work processes.
o Support onboarding: schedule meetings, set up training (Compass, InterQual), create onboarding schedules.
o Assist with interview scheduling and logistics.

3. Technology & Compliance Support
o Track system outages, communicate updates, and open resolution tickets.
o Order equipment for new hires and maintain remote work agreements.
o Ensure RN licensure and policy compliance.
o Manage appeals supplies, badges, building access, parking passes, and departmental expenses.

4. Meeting & Schedule Management
o Maintain physician advisor schedules.
o Facilitate department meetings, prepare agendas, and distribute materials.

 

Qualifications

What You'll Bring

Qualifications:

• High School Diploma or equivalent required. Associate's Degree preferred.

• 2+ years of experience in an administrative or operational support role required, preferably in a healthcare or hospital setting.

Additional Knowledge, Skills and Abilities:

• Strong organizational and time management skills with attention to detail.

• Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.

• Ability to handle multiple tasks simultaneously and prioritize effectively.

• Basic understanding of hospital operations and regulatory requirements is a plus.

 

Additional Job Details (if applicable)

Schedule and Work Model

• Remote / Work from Home

• Hours: Monday through Friday 8am-5pm ET

 

Remote Type

Remote

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$22.22 - $31.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all