We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

About the Role

• Cruise is looking for an Operations Coordinator to implement frontline driverless operations and ensure consistent service to our customers.
• In this position, you will lead local operations and work across the operations organization to optimize workflows, meet our service level agreements and scale the operation.
• If you're interested in building and scaling something new to deliver on our promise to customers for phenomenal autonomous ridehail and delivery experiences on the roads of Austin, this is the role for you!

What you’ll be doing:

• Engage a diverse set of stakeholders to develop and mature executable operational procedures and checklists to enable a safe, ongoing garage operation and launch and land Autonomous Vehicles (AVs)
• Lead and assist in the documentation, communication, and implementation of procedures for Driverless Support Specialists (DSSs) including, but not limited to vehicle preparation, cleaning and charging, functional tests, on-road recovery and vehicle retrieval
• Help train, develop and direct a team of DSSs in the daily execution of garage and fleet operations
• Supervise active driverless fleet status and take appropriate actions as needed
• Work cross functionally with all AV operations and fleet management to enable end-to-end safe and efficient execution
• Identify and realize ongoing operational efficiencies gained by driving continuous improvement from identification to implementation of procedural changes

What you must have:

• Experience directly managing teams
• Experience in operations management, operations planning, or project management at a fast-paced tech start up, manufacturing or logistics company.
• Ability to work on-site in one or more of our Austin offices and garages.
• A tenacious team player attitude, with a bias toward action and a continuous improvement mindset; you work well with others
• Positive and Resilient Attitude: tough problems and setbacks do not deter you, you see them as exciting challenges and growth opportunities
• Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
• Ability to communicate key issues coherently and authoritatively to diverse partner groups

Bonus points!

• Operational experience in a 24/7 frontline workforce
• Mobility or transportation experience, particularly with a large fleet
• Entrepreneurial experience/ownership mentality or other innovation history
• Competency in gSuite, Jira, Looker and other productivity tools
• Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

The salary range for this position is $33.00 - 35.00/hr. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:

• Competitive salary and benefits 
• 401(k) Cruise matching program 
• Medical / dental / vision, AD+D and Life
• Subsidized mental health benefits
• Flexible vacation and company paid holidays
• Healthy meals and snacks available for non-remote employees
• Paid parental, jury duty, bereavement, family care, and medical leave
• Fertility Benefits
• Dependent Care Flexible Spending Account
• Flexible Spending Account 
• Pre-tax Commuter Benefit Plan for non-remote employees
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. -

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  Cruise LLC

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