Operations Coordinator

Position: Operations Coordinator

Reports to: Operations Manager

Compensation*: Competitive starting salary paid hourly: $62,500 ($30.05/hr) - $76,300 ($36.68/hr) commensurate with skills and experience, Full Pay Range:$62,500 ($30.05/hr) - $90,000 ($43.27/hr)

Employment Classification: Full Time (40 hrs), Non-Exempt

Office Location: Portland Metro Area, Oregon, USA

Posted: Thursday, March 20, 2025

Application Deadline: Priority consideration will be given to applications received by April 4th

About Energy Trust of Oregon

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon.

Our Vision

Clean, affordable energy for everyone.

Our Commitment to Diversity

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location

Energy Trust provides for a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington. The Operations Coordinator would be expected to report to the office on a quarterly basis at minimum for All-Staff meetings.

What We’re Looking For:

The Operations Team is a key part of the broader Energy Programs division, providing essential support for the scoping, implementation, and delivery of programs. The team manages project and payment processing across multiple programs while driving best practices and consistency for cross-program processes and operations.

Reporting to the Operations Manager, our Operations Coordinator serves as a central communication and organization hub for program operations, collaborating with internal and external staff to implement business processes that improve the efficiency and effectiveness of program operations. Duties include facilitating customer service, coordination of incentive delivery processes, forms development, records management, review and approval of project payments, review and approval of product requests, and maintenance of the program implementation manual and other essential documentation. The Operations Coordinator will also provide operational support in the scoping, development and delivery of new initiatives, training for trade allies and program support staff. While a member of the Operations Team, the Operations Coordinator will be primarily supporting our Oregon Community Solar Program and Renewable Energy Sector. This individual reports to the Operations Manager.

We’re looking for someone who thrives in a dynamic, evolving environment. You’re comfortable balancing routine tasks while also embracing change and guiding others through new processes and requirements. You enjoy problem-solving and continuously improving existing workflows to stay aligned with evolving needs. You’re adaptable and resourceful, ready to tackle complex questions—even when the answers aren’t immediately clear—while providing thoughtful support to those around you.

What You’ll Do:

·  Oversee and conduct the weekly payment review and approvals, incentive check disbursement and correction processes for timely and accurate incentive payments while ensuring compliance with finance audit and controls processes.

·  In collaboration with colleagues, process and review applications for program registration, pre-certification, and certification, and implement internal processes to confirm project managers’ good standing within the program and the enrollment status of program subscribers.

· Oversee audits of payments, project records, program files, AD accounts and other compliance processes with Finance and Legal departments, supporting efforts to improve records and resolve identified problems.

· Review project data and participant information in Energy Trust systems and other business applications. Leveraging reporting and analytics tools to improve data quality.

·  Coordinate with and support the oversight of the program customer call center,