Operations Coordinator II

Job DetailsJob Location: Technology Drive - San Jose, CA 95110Position Type: Full TimeSalary Range: $35.00 - $38.00 HourlyTravel Percentage: Up to 50% Job Shift: DayThis is a full-time, in-person position at Goodwill Headquarters, located in San Jose, CA.

Summary 

At Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. 

As a team, we are committed to: 

Empowering one another to do our best work and grow together. 

Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. 

Modeling teamwork, integrity, and cultural intelligence in everything we do. 

Acting with mutual respect—for each other, our community, and the environment we share. 

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley (GWSV) is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.  

MSSV’s Career Technical Education (CTE) program provides adults facing barriers to employment—including justice involvement, chronic underemployment, disability, or housing instability—with a pathway to stable, long-term employment and personal and professional growth through no-cost, short-term, entry-level skills training. CTE program graduates are equipped with the skills they need to launch careers as construction workers, electricians, HVAC technicians, Medical Assistants, and other similar and related professions. The CTE training programs are designed to provide a safe, professional, and productive learning environment for all students.  

The Career Technical Education Operations Coordinator will be responsible for ensuring a smooth and successful enrollment process and educational experience for CTE program applicants. 

We strongly encourage individuals with lived experience or from historically excluded communities to apply. 

Responsibilities: 

CTE Enrollment Support: 

Carefully and accurately documents and tracks the progress of all prospective CTE students from their initial expression of interest to their successful enrollment in their desired program 

Maintains regular contact with prospective students (via phone, text, and email) to advise them of their next steps in the enrollment process and answer any questions that arise 

Serves as primary point of contact for internal and external inquiries on the status of each prospective student; handles all inquiries in a courteous and professional manner 

Manages and oversees enrollment in and attendance at information sessions (both in-person and virtual) 

Distributes to prospective CTE students appropriate links to applications, assessments, and interview calendars on a timely basis 

Participates in interviews with prospective CTE students, as needed 

Ensures that all program participants successfully complete all pre-class training activities and requirements 

Prioritizes tasks and documentation according to course start and end dates 

CTE Program Operational Support 

Oversee the purchase of classroom, instructional, and office supplies and equipment and approved wraparound supports for students; maintain inventories of the above, and keep careful documentation. 

Coordinate rooms for all CTE courses, workshops, and Information Sessions 

Coordinate and execute the participant stipend process, including gathering all documentation and partnering with finance to issue payment 

Coordinate and execute the participant background process, including gathering all documentation, utilizing online platform to process backgrounds, and securing all documentation  

Data and Record Collection and Keeping: 

Maintains accurate and timely records of CTE pre-enrollment and enrollment-related activities, enrollments, attendance, drops, and completions 

Oversees collection of intake paperwork for each cohort and ensures that it is complete and accurate and that all forms are up to date; provides appropriate paperwork to partner organizations as required; works with other CTE team members to ensure documentation is uploaded to students’ online profiles properly and on a timely basis and that documents w