Operations Coordinator (Forensic Services practice)

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. For nearly 60 years, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. 

Position Overview 

CRA’s Forensic Services practice supports companies’ commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. Our commitment to our clients is to help them better anticipate, manage, and become more resilient because of, challenging events.

We seek a full-time Operations Coordinator for our Forensics Services practice to provide support to Vice Presidents and the practice team. This role may encompass a number of critical areas including general administrative support, billing, project administration, marketing and social media management, and recruiting and onboarding coordination.  Note that this position will have a heavy emphasis on billing.

The Operations Coordinator serves as a critical connection between, and among, our internal team, clients, and corporate departments. They will be proficient in technology and have exceptional organizational, time-management and communication skills, with a strong attention to detail. A successful Operations Coordinator will demonstrate initiative and responsiveness, pick up new skills quickly, and exhibit an ability to anticipate next steps. This position reports to the Manager, Forensic Services Operations.

• Manage high volume project billing, including preparing and ensuring accuracy of invoices, drafting work descriptions, and obtaining relevant approvals; work closely with corporate finance department to proactively resolve issues (large part of overall role);
• Follow up and provide regular reporting on outstanding project unbilled, receivables and write-offs under direction of Vice Presidents and project managers;
• Deliver project administration support: oversee conflict checks, client retention letters, project code requests; process vendor invoices, team expense reports, check requests and timesheets in a timely manner;
• Provide general administrative support: maintain calendars and routine correspondence, coordinate detailed travel arrangements, maintain files, and provide administrative backup for other support roles;
• Oversee client relationship management database and deliver marketing and business development support, including social media platform updates, marketing event logistical support, and material preparation;
• Ensure adherence to corporate and practice marketing and social media protocols;
• Manage logistics for internal and external practice meetings and client events, including technology set-up, meeting room reservation and food ordering;
• Act as an internal and external liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications, etc.) and other practices;
• Other administrative duties, as assigned.

Desired Qualifications 

• Bachelor’s degree;
• At least 3 years of relevant work experience in a support or billing role; experience in professional services preferred (consulting, law, financial services);
• Strong client invoicing experience, ideally with exposure to time-based and fixed price billing, in a high volume environment;
• Experience with financial management/invoicing software;
• Intermediate to advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook); proficient with technology and learning new software programs;
• Proven contract management capability; editing, facilitating and maintaining client and/or vendor retention letters;
• Prior experience with client communications and outreach;
• Exceptional attention to detail with a quantitative orientation and focus on quality in work product;
• Displays good judgment and problem-solving skills in a fast-paced environment; able to maintain confidentiality of sensitive information;
• Energetic self-starter with strong interpersonal skills including a cooperative and profe