Operations Associate - US - Permanent Employee

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem.  Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.  Trillions of dollars’ worth of currency flows through our systems each day. 

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.  We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people.  Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title - Operations Associate
• Department - COO
• Corporate level - Associate
• Report to - Vice President, Operations - Americas Shift
• Location - New Jersey, NYC

What you will be doing:

• To provide full operational and processing support to CLS Services
• In conjunction with the London Operations team, provide Operational support for all CLS services and participants, including Members, Vendors and other key Stakeholders. Ensure the highest level of quality assurance to minimize the risk of errors that cause an extension to the operational timeline, financial losses, or an impact to credibility or confidence in CLS.
• Individuals will need to be multi-skilled and will be expected to be able to undertake all of the functions necessary to support the running the shift in a dynamic and busy environment.
• The shift operates 8:00am – 4:00pm Monday - Friday and, approximately once per month, working until 7pm on Friday.
• Effectively monitor the CLS production and testing (JAS) services.
• Ensure the timely completion of scheduled operational tasks and system events as per the daily operational checklist.
• Escalate any failure of any of the Core systems and its packages, any of the business systems, any of the communications networks (SWIFT FIN, SWIFT NET and IBM Global Network) and any of the data feeds.
• Supporting the testing and trialing activities, as required, for on-boarding of new services, products and Members.
• Monitor key deadlines, including opening / closing of RTGS systems and service specific timeline activities, ensuring successful completion against expectations.
• Provide excellent client service to CLS’ existing and potential customers.
• Adhere to the CLS policies & procedures, including Compliance guidelines and maintaining a thorough knowledge of OFAC and AML requirements.
• Support the CLS test services in-line with current live operational procedures, working closely with other departments to ensure all User Acceptance Testing and project work is performed and delivered on time.
• Develop strong relationships with other key departments within CLS. This includes Operations Management, our London counterparts, Risk, Compliance, Legal and Sales.
• Produce and distribute regular internal and external facing reports in various formats, e.g. Word/Excel/Email.
• Provide support and Operational input to the key CLS Strategic Initiatives as required
• Follow established policies and procedures and contributes to implementing new policies and procedures as required
• Following the occurrence of a service related incident, work to enhance controls, and improve our ability to deliver against the CLS timeline.
• Contribute to the successful execution of the Operations Strategy and Continuous Improvement Plan.

What we’re looking for:

• Thorough knowledge of international payment operations.
• Understanding of payments systems and their interface packages. Will have worked in a high value, (high volume) time critical processing environment.
• Thorough knowledge of trade input, confirmation matching (manual and electronic), reconciliations and SSI’s.
• Will have dealt with customers and other third parties directly.
• Experienced in (complex) query resolution.
• Hands on Microsoft experience including Windows and Office.
• Working knowledge and understanding of SWIFT network and terminology.
• Experienc