Operations Associate

Pathpoint is building the modern distribution infrastructure for the $120B E&S insurance market. Today, more than 20% of commercial insurance business is placed into the E&S market, yet agents, brokers, and carriers rely on analog, inefficient, and imprecise systems, paperwork, and tools to transact. Pathpoint is the only wholesale distribution platform that uses technology to connect carriers and agents around the country, streamlining and automating submissions, underwriting, binding, compliance, payments, and service through technology and people. All brought to you by a team committed to raising the bar in E&S insurance.(Learn more)
We’re expanding our in house Service team to support additional volume and are looking for an Operations Associate to join the team. This role will report to an Operations Manager and is a remote position based in the United States.

What you’ll do:

• Operations Associates are assigned to specific regions in Pathpoint’s distribution and within that region are responsible for all the following processes:
• Endorsements
• Cancellations (NOCs and NORs)
• Resolving flagged/tagged Surplus Lines filings
• Renewal quoting

In addition, there are two other processes we have automated, or automating, but Operations Associates help to complete exceptions and edge cases:
• Reviewing Inspections and executing on findings
• Non-premium bearing endorsements
• Operations Associates may take on new processes or collaborate with other departments (Financial Operations, Sales, Underwriting) to improve the client experience around Service.

What we look for:

• Experience with E&S insurance service and operations
• Underwriting experience not a requirement but a plus
• Knowledge of surplus lines compliance
• Knowledge of billing workflows in E&S insurance including agency bill and direct bill
• Experience executing policy changes mid-term (endorsements, cancellations)
• Ability to keep your desk organized and prioritize and execute across processes

What we offer

• Competitive compensation, equity, and healthcare packages
• Remote-first working environment while investing in in-person collaboration
• Monthly lunch stipend
• Annual home office stipend
• Monthly WiFi stipend
• Flexible time off
• Paid parental leave
• 401(k) available

Pathpoint's Values
Hard Problems Drive Us: We believe the insurance industry hasn’t kept up with changing times and fixing that is a hard problem worth solving.We Start with Why: Seek to understand what customers care about. Use data to challenge assumptions and figure out the problem.We Take Ownership and Accountability: We think people are their happiest when they have high ownership and accountability over the problems confronting them and are empowered to move decisively to work on them.We Work Together: Nothing happens without the individual efforts of our team members, but effective teamwork is how we build and maintain customer value.We Move Forward: We value the ability to persist through adversity to achieve goals and believe speed plays an important role.Pathpoint is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Note: We are unable to provide visa sponsorship for this position at this time. By applying to this job, you confirm that you are eligible to work in the U.S. without requiring visa sponsorship now or in the future. Thank you for your understanding