Operations Associate

Job Description

The Operations Specialist is responsible for the timely processing of documentation related to paid out mortgage and commercial loans, working within the regulatory guidelines and service levels established by the department. Individual will need to by fully versed on departmental policies and procedures. This position is on-site at our Ripley, WV location. 

 

RESPONSIBILITIES:

•Reviews the paid loan journal daily and pull files for the loans listed.
•Prepares the appropriate releases for the loans and ensuring the work is processed within the regulatory guidelines.
•Interfaces with the Loan Officers, Portfolio Managers or Lending Assistants to determine if it is appropriate to release documentation on Commercial Loans.
•Prepare paid loan files for Imaging.
•Respond to calls from the Indirect Department, branches and lenders regarding lien release requests.
•Terminate electronic lien filings and UCC’s through the appropriate software.
•Perform other related duties as assigned or directed.

Qualifications

•High School diploma or equivalent required. 
•Minimum of two (2) years of experience in the department of external relevant experience and demonstrated mastery of essential skills required.
•Proficiency in Microsoft Office Products (Excel, Word, Access) is required
•Functional knowledge of Accounting/Finance concepts
•Excellent communication and organizational skills;
•Ability to multi-task and be detail oriented
•Ability to work in a fact paced environment 
•Demonstrated ability to work independently and as part of a team
•The ability to read, understand and interpret all types of loan contracts

 

 

KEY COMPETENCIES:

•Analysis – notices discrepancies and inconsistence with information provide by different resources, identify information needed to clarify a situation, and seek information from appropriate sources.
•Collaboration – ability to develop, maintain, and strengthen relationship with others inside and outside the organization who can provide information, assistance or support the department to meet goals and objectives.
•Communication – ability to ensure that information is passed on to others who should be kept informed on a regular and consistent basis using multiple channels or means to communicate, keep his/her manager informed about progress and problems.  
•Teamwork – ability and desire to work cooperatively with others on a team and provide assistance to others when needed.
•Thoroughness – ensuring that work and information are complete and accurate; following up with others to ensure commitments have been fulfilled.
•Flexibility – openness to different and new ways of doing things; willingness to modify to new organizational structures, procedures and technology.
•Technical/Professional Knowledge – possesses, acquires, and maintains the technical/professional knowledge required to do the job effectively and to create solutions.  Technical/professional knowledge is demonstrated through problem solving, applying professional judgment, and performance.

ESSENTIAL FUNCTIONS:

  •Sitting or standing for extended periods of time.
•Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
•Ability to converse and exchange information with all levels of staff within organization.
•Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.