Operations Assistant

Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

The Operations Assistant supports the Operations Manager in maintaining smooth facility operations and ensuring the wellbeing and growth of all individuals within the facility. This role involves helping with inventory, coordinating events, processing and accruing donations, processing data and paperwork, and providing participant support, including de-escalation and crisis management. The Operations Assistant will uphold Helping Hands' values and contribute to the program's expansion.

The right individual for this position has a passion for helping others, is nonjudgmental, and able to deal with difficult situations in positive and constructive ways. If you have great people skills, excellent business acumen, are self-driven, and have an outstanding work ethic, we would love to hear from you! 

Full-time, 40 hours per week; schedule: Friday- Tuesday, 11am – 7pm. $20.00 per hour.

Essential Responsibilities:

·         Inventory distribution and Facility stocking

·         Event & special opportunity assistance

·         Coordinating meetings, schedules, and event calendars

·         In-kind donation research and data entry

·         Facility cleanliness & organization execution

·         Paperwork management

·         General Operations Manager support and overflow

·         On-the-floor needs and incidents, de-escalation

·         Other duties as assigned

Qualifications:

·        Minimum of one year of social services experience - an equivalent combination of education and experience may be considered

·        High School Diploma or Equivalent

·        Excellent interpersonal, oral, and written communication skills

·        Basic technology skills, such as: Microsoft programs (word processing and spreadsheets), using a computer and smart phone to input information into software

·        Outstanding organizational and time management skills

Competencies:

·         Adaptability

·         Building Strategic Work Relationships

·         Building Trust

·         Continuous Improvement

·         Contributing to Team Success

·         Planning and Organizing

·         Environment: Work inside in a general office setting with ergonomically configured equipment

Preferred Qualifications

·         Direct or Lived Experience with homelessness, addiction, and/or low-income populations

·         Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault

Physical/Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with o