Operations and Program Coordinator

Overview

Who We Are:

 

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.  We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

 

In November 2020, National Louis University launched a new initiative called Accelerate U focused on workforce training for local, upwardly-mobile jobs and careers.  A path-breaking “job first” higher education model, AU’s work connects learners and employers, linking economic stability for participants with the diverse talent pipeline needs of local employers.  Accelerate U works closely with employer partners to build affordable (Pell-eligible) academic and training pathways that 1) bridge to an in-demand job in 3-6 months, 2) lead to an industry led credential, 3) focus on technical, career readiness, and leadership skill development, 4) include career coaching, wraparound supports, and a meaningful cohort-based experience, and 5) allows participants to earn up to 30 college credits that seamlessly “stack” into a bachelor’s degree with little to no debt.  The #1 outcome we care about is the number of learners who start our programs and find sustainable employment within three months of completing it.  Accelerate U is working to launch 3-5 new certification pathways across multiple sectors (i.e. healthcare, technology, business) annually, eventually serving more than 3,000 learners each year.

 

What You Will Do:

The Operations and Programs Coordinator will support administrative and academic operations within Accelerate U (AU) at National Louis University (NLU).  The Operations Coordinator plays a critical role in ensuring consistent and smooth operations and execution of many aspects of the AU model. The position provides administrative and operational support to key AU program delivery. This includes ordering and managing essential supplies and materials, and managing important communication to various stakeholders (including quarterbacking the AU inbox) and tracking budgetary expenses for the team.

Essential Responsibilities

• Operations support for academic programs, including quarterly creation of program plans in Smartsheet by cohort and managing ongoing execution. This may include attending shared Ops & Academics meeting at a regular cadence to manage tasks and nudging of individuals involved.
• Academic tracking and student communications for AU programs (program requirements, grade tracking, attendance warnings, and cert exam attempts and completion.
• Manage biweekly execution of “Program Update” communications. This will include collaborating closely with program leads and other AU staff/faculty.
• Coordinate Operations needs of the AU Team, including the following areas: Team Office Ops and on-ground logistics (coordinate room bookings with Facilities, maintain shared office spaces and reservation system, key/locker distribution, processing of mail and shipping, and shared management of the AU storage space).
• AU shared inbox and calendar management.
• Manage all supply orders for AU team (office supplies, snacks, swag, etc.) as well as for all programs excluding MA. Co-manage team celebrations process.
• Manage credit card and invoice expenses, co-manage Expenses inbox and track in Smartsheet for AU team needs.
• Event management for the team meetings and events (food, room, set up, etc.)
• Orientation operations: IDs, setup and clean up, food ordering, prepping of student kits/swag for all AU programs and tech support as needed.
• Support new AU Staff in Onboarding and maintain “AU 101” slide deck to be up to date (quarterly).
• Manage Commencement process for AU students. This includes sending communications to AU completers, hosting Commencement prep sessions on Zoom, and working closely with NLU Commencement Committee and Director of Program Excellence & Operations.

Qualifications

• High School Diploma/GED Equivalent; college course work preferred.
• One plus (1+) year's experience in an administrative/office support role.
• Excellent organizational skills
• Excellent communication skills (written and verbal)

 

NLU Inclusion Statement:

 

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed