Operations Analyst II - 77072746

Requisition No: 824923 

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: Operations Analyst II - 77072746

 Pay Plan: Career Service

Position Number: 77072746 

Salary:  $35,135.00 - $38,648.00 

Posting Closing Date: 03/22/2024 

Total Compensation Estimator Tool

FLORIDA FISH & WILDLIFE CONSERVATION COMMISSION

Office of Licensing and Permitting/OED

Operations Analyst II – 77072746

Leon

 

Position Overview

Open Competitive: Applications from all applicants will be considered.

 

Travel up to 10%, valid US drivers license is required

 

Work Hours are 8am to 5pm EST.

 

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes within 3 days of hire.

 

The Office of Licensing and Permitting (OLP) is seeking an individual to fill the position of Operations Analyst II. The primary duties include scheduling meetings, taking notes, establishing task deadlines, and providing organizational support to OLP program managers and their team members. This is an entry level position and the selected applicant will have ample opportunity for career growth and development. A strong candidate will be proficient in written and verbal communication skills, organized, self-motivated and willing to engage with office staff frequently.

 

Minimum Qualifications

Four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work is required.

A Bachelors degree in systems analysis, management analysis, program planning, program research, program evaluation, engineering can substitute on a year for year basis for required experience.

 

Duties and Responsibilities

Responsible for organizing, prioritizing, planning, coordinating, and effectively communicating priorities, tasks, due dates, and needs for projects, tasks, events, and teams to co-workers and supervisor

• Adheres to Office and Agency rules, regulations, and policies
• Demonstrates and maintains knowledge of the functions of all positions in the office and willingly assists with other tasks as needed or assigned
• Coordinates staff assignments, project tasks and timelines for supervisor to ensure projects and assignments are completed and submitted accurately and in a timely manner
• Organizes daily administrative activities, leads, and tracks special projects or activities and updates supervisor on status, delays, or concerns.
• Performs special assignments, research, and report preparation.
• Evaluates, identifies, and presents ideas to supervisor on opportunities to improve processes and procedures within the office

Drafts and updates desk procedures for office.

Assists with the updating, monitoring, scoping, and testing of assigned system(s) according to work plan and office needs.

• Assists coordination of scoping for development needs/improvements including documentation/notetaking
• Completes action items related to system functions including setups and regular maintenance needs
• Communicates with internal and external groups to keep them informed of project plans, updates, and upcoming events
• Provides regular status updates to supervisor
• Participates in Quality Assurance processes and testing

Promptly and courteously assists staff, public, and license agents with questions and transactions concerning licensing, permitting, and related customer services. 

• Assists with escalated calls
• Responds to and documents complaints and requests from the public and potential licensees and provides information
• Is knowledgeable of how all licenses and permits issued by the office are processed
• Is aware of time limited and scheduled license or permit application periods and deadlines
• Monitors, reviews and responds to Ask FWC, ‘Tracker’ or other electronic requests by the expected completion date
• Receives and fulfills public records requests; coordinating with the Public Records Liaison and subject matter experts, as required

Monitors and reports on compliance with license, permit, endorsement, and certificate/tag processing procedures

• Responsible for reviewing and sharing improvements in procedures in coordination with the office managers
• Monitors requests for additional information to ensure that all applications are processed through to completion and in compliance with Chapter 120, Florida Statutes
• Prov