Operations Administration Coordinator II

There’s a Place for You at North Coast

A career at North Coast is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the  and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

 

The Inbound Support Clerk is responsible for collaborating with all Receiving Leadership to ensure the smooth operation of daily warehouse functions. This includes all activities related to timely and accurate problem solving, receiving issues and written responses to emails.  This role will manage all Receiving Emails, including distributing to correct party for resolution.  This is not an exempt role and will report directly to the Receiving Supervisors.

 

What You Will Do:

• Directly responsible for all Inbound email inquiries and distribution
• Provide support to solve incoming material issues
• Work with Operations as needed for resolution
• Monitor and improve safety performance
• Utilize North Coast Tool Kit to positively influence key performance indicators
• Engage with team to help execute continuous improvement projects
• Other duties as assigned

 

What You Will Bring:

• Proactive communication skills
• High level of organization
• Great follow through on tasks
• Team oriented approach to tasks with excellent customer service skills
• Previous warehouse and/or driver experience
• Proficient in the use of Excel, Outlook, and Word
• Comfortable writing/responding to emails
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT)

 

Physical Requirements and Work Environment:

• Repetitive lifting and pulling of heavy objects (50+ lbs.)
• Mix of warehouse and office work environments
• Frequent computer, phone, and scanner usage
• Typical Monday through Friday Day Shift, however based on business needs evenings and weekend hours may occasionally be required
• Requires punctual and reliable on-site attendance

 

Salary & Compensation:

• This position is non-exempt and is eligible for overtime
• Pay is $21.78/hour - $27.21/hour, DOE.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Employee referral bonus

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/ncelectric https://www.linkedin.com/company/north-coast-electric  https://twitter.com/ncelec https://www.youtube.com/northcoastelectric

Learn more at https://www.northcoast.com/about

North Coast is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orient