Operational Insights Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Operational Insights Manager

Be Unstoppable with Us.

At T-Mobile, we don’t just connect customers to America’s largest 5G network—we connect people to possibility. We’re a team of bold problem solvers, confident innovators, and customer champions who believe in shaking up the status quo. If you’re ready to use data to spark relevant change, you’ll thrive here.

As an Operational Insights Manager, you’ll play a critical role in powering continuous improvement across our Operations organization. You’ll transform data into actionable insights that improve customer experience, streamline operations, and reduce cost to serve—all while influencing decisions at the executive level.

This role is perfect for someone who thrives on solving complex problems, building cross-functional partnerships, and turning analysis into impact.

Work Environment: Hybrid – 3 days per week in the office

What You’ll Do

• Lead analysis projects from planning through execution, delivering clear, actionable recommendations
• Work with large, sophisticated data sets (Teradata, MS SQL Server) to mine, validate, cleanse, and model data
• Create executive-level presentations that distill complex findings into compelling insights
• Provide operational reporting and ongoing analytical support to key stakeholders
• Partner with cross-functional teams to identify opportunities that improve processes and enhance customer experience
• Drive continuous improvement initiatives, developing models and frameworks to measure and track results

What You’ll Bring

• Education: Bachelor’s degree in a quantitative, business, or computer-related field (mathematics, statistics, econometrics, operations research, computer science, etc.)
• Experience: 7–10 years of related analyst experience, with proven success translating data into business impact
• Technical Skills:
  • SQL and database management (required)
  • Advanced Microsoft Excel skills (required)
  • Microsoft Access and PowerPoint expertise (required)
• Core Strengths:
  • Exceptional communication skills with the ability to influence executives
  • Comfort navigating complex problems with creativity and independence
  • Experience leading or guiding team initiatives

At T-Mobile, we celebrate diverse backgrounds, unique perspectives, and confident creativity. Here, your work will have a real impact—and your career will have no limits.

Are you ready to make your mark? Join us.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $87,000 - $156,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ345096&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family suppor