Onsite Sr. Coordinator, Inventory Services

The Opportunity:

In this role, you will report to the Manager, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Boston, MA

Shift: Mon – Fri, days  

Wage: ~$26 per hour

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), and Company paid holidays,

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for: 

• High School diploma or GED is required. 

• Minimum 2 years of inventory replenishment, material handling, and/or customer service experience is required.   

• Microsoft Office experience required with proficiency in Word and Excel. 

• Covid-19 & flu vaccinations required.

• Understanding and experience in either shipping, inventory, and/or purchasing required.

• Excellent customer service skills with the ability to display a professional, can-do demeanor required.

• Effective communication in writing and verbally with both the customer and internal contacts required.

• Able to lift 50 lbs.

• Proactive thinking with the ability to prioritize tasks, self-manage and motivate, in order to meet goals.

• High regard for safety, quality and adherence to protocols, policies and procedures

• Cross referencing and inside sales experience strongly desired but not required.

• Conform to all company and customer requirements for background checks, health and safety issues, security clearances required.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role you will:

• Be responsible for tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.

• Perform inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provide daily customer service functions and communicates with the customer relative to inventory management.

• Perform purchasing functions including but not limited to back-order reporting and expediting, direct factory shipments, 3rd party support, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Coordinate all customer service-related functions including order entry, reporting, maintaining metrics, and cost savings tracking.

• Glass washing, autoclaving, and collection operations.

• Handle hazardous material and prepare shipping documentation and packaging requirements.

• Interface directly with customer point of contact, purchasing directors, facility directors and plant managers.

• Run consigned, non-consigned, customer owned and/or 3rd party inventory.

• Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

• Meet goals and objectives regarding safety, performance, and quality.

• Craft programs for enhanced service efficiencies.

• Working with Avantor Sales Force and manufacture representatives.

• Documents organizational change.

• Deliver inbound packages to customer contacts.

• Update and maintain Standard Operating Procedures (SOPs).

• Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned