Onsite Field Service Technician - Eastern Region

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation and maintenance of mission critical digital mobile communication systems for a Federal Government agency. Our technicians are FCC and CET Certified/Licensed. The DSC is ISO 9001:2015 registered and UL certified.

Job Description

Responsibilities:

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system subscribers and infrastructure, performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 

• Maintain, optimize, test, and document complex communications systems. 

• Provide weekly reports of activities and accomplishments. 

• Develop complex subscriber code-plugs that are customized to the customer’s specific requirements.

• Remove, install, troubleshoot, repair, preventative maintenance, and/or modify LMR subscribers in a company-owned service center or at a customer site.

• Conduct training at the service center or at field locations.

• Create operation manuals and documents for procedures and specifications, prepare job tickets, material request, and trip reports.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

Candidate Requirements

• Must have a current, valid driver’s license and no traffic violations

• Must be willing to travel both CONUS and OCONUS

• U.S. Passport is desirable or be willing to obtain one.

• Must be a U.S. citizen and able to obtain security clearance as required by government.

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.

• Proficient with Microsoft Office products and Motorola Radio Programming Software suite.

• Excellent customer communications skills and always present a professional image.

• Ability to work with little to none supervision.

• Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges.

• Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

• Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

• Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong self-management skills and